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Telemarketer

Location: Shifnal
Company: Brook Street UK
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**Temp to Perm Position**

Are you looking for a move from Customer Services into sales?

Telemarketers required no previous telemarketing/sales experience required

Job Role
*To understand and appreciate the Client's business, customer base, products and services.
* To build effective working relationships with key Client personnel eg. Marketing & Sales People and Managers, attending Client meetings as required.
*To access and utilise customer information provided by the Client or self-sourced eg. Spreadsheets, CRM Database and Company Web-sites.
*To build upon customer data using info supplied by Client personnel eg. Adding information gained from business calls to update the clients CRM database.
*To make outbound calls and receive incoming calls to/from new and existing and lapsed Clients and their customers, adhering to the relevant call structure or scripts supplied as appropriate.
*To promote Client's products and services (inc. Events) explaining relevant features and benefits and providing literature if requested.
*To obtain relevant additional customer information eg. Contact name, Business address, E-mail address mobile phone numbers and existing product/service info and update customer records accurately.* To secure appointments for Client's own sales people where appropriate.
*To promote Events and secure confirmation of attendance and/or specific appointments.
*To carry out additional tasks and activity relevant to the Tele-Marketing function as requested by the Tele-Marketing Manager inc. ad-hoc Client 'projects' eg. Corporate Health Checks, surveys etc.
' To adhere to relevant workplace legislation and policies eg. H&S, Security, Data Protection - (GDPR Privacy standard), Code of Conduct etc.



Key Skills and Capabilities:

Essential:
' A responsible attitude.
' Self motivated and resilient.
' Good 'people skills' for building relationships with colleagues at all levels.
' Performance focussed and target driven.
' Strong verbal and written communication skills.
' Accuracy with record keeping - attention to detail.
' The ability to plan and prioritise your own work load.
' Customer connected.
' Team working - Contribution to the team target by accomplishing results as needed.
' A good understanding of all CRM database and computer systems
' Answer telephone calls from potential customers who have been solicited through advertisements.

Additional skills required:
' Time management - Planning and preparation prior to the call.
' Tenacity - the drive to keep making calls.
' Maintain safe and clean working environment by complying with procedures, rules, and regulations.
' Good Timekeeping.


Training:

' Call handling including call structure and customer skills.

' CRM database systems

' Microsoft applications as read. Including MS Office, E-mail, Internet

' Ongoing mentoring, coaching and training




This job was originally posted as www.totaljobs.com/job/91648810
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