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Business Intelligence Analyst

44,643 P.A. ?
Location: Aldwych
Company: ChannelAdvisor Corporation
Hours: Full time
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The Business Intelligence Analyst will own the generation of reporting and trend analysis for a portfolio of accounts. The BI Analyst will be responsible for demonstrating analytical insights and performance trends on customers’ marketplace initiatives and opportunities. In this role, the Business Intelligence Analyst will collaborate with account management and strategy managers to understand clients’ goals and present analytical findings to drive towards those goals and ensure high customer retention.

  • Understand the client’s goals and use available data sources to support team in achieving those goals
  • Develop and own dashboards and reports to utilize with team
  • Analyzes trends across clients and presents findings to broader team
  • Construct models to identify, analyze, and interpret trends or patterns in various complex data sets to create actionable insights
  • Provide data analysis to influence key forecasting decisions and drive business direction
  • Analysis of Key Performance Indicators to ensure customer success and alert retention risks early
  • Presents findings to Services Leadership to enhance service offering and ensure high customer retention and growth
  • Handle all data sourcing, preparation, mining and modeling - as well as presenting findings and recommendations to the executive team.

  • Prior experience working as a data analyst within SFDC
  • Previous experience utilizing R, Einstein, Tableau, or some other relevant software for reporting and analytics
  • Possess high analytical skills to understand problems, ask questions, and present solutions support with data
  • Strong ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • In depth knowledge of statistics and experience using statistical packages for analyzing datasets (preferably R and Python)
  • Capable of adjusting to changing priorities, and possesses the ability to master new technologies in a short period of time
  • Must be a data driven decision maker who loves impacting the bottom line and achieves goals with available resources and abilities
  • Superior written and verbal communication skills and outstanding presentation abilities
  • Proven experience working on a large team and can work collaboratively and individually
  • Able to work independently and make decisions without much guidance
  • Bachelor’s degree (or equivalent experience) required
  • Experience in eCommerce preferred
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