Ecommerce Operations Manager

Our client are a leading video games distributor and online retailer, focussing on selling gaming hardware and video games software worldwide through its own B2C eCommerce platform globally. This is a unique opportunity to join a fast moving, successful and growing online business within the video games sector.

They are currently looking for an Operations Manager to join the team to manage the operations and logistics of all their online sales globally. You will be responsible managing the relationship with their existing 3rd party fulfilment centre and to find an alternative vendor if you do not believe they can deliver the service levels required.

The role requires a hands on style, with 3+ years' experience in operations management in an ecommerce environment.

KEY RESPONSIBILITIES

• To ensure successful delivery of all ecommerce orders to customers, at the correct shipping price and at the right time. You will be trusted and encouraged to manage however you see this fit and to work with either our existing or your own selected partner.
• Define and manage the logistics process including inbound, outbound, returns etc across UK, EU and US
• You will be responsible for managing our existing supplier network and developing a roadmap of product introduction on a global scale
• You'll be responsible for monitoring and improving performance and delivery logistics globally
• Analyse, report and optimise costs for fulfilment, packaging and delivery
• Stay ahead of changes in the landscape and work closely with the ecommerce manager to ensure customers are informed of changes in timings/shipping terms

ESSENTIAL SKILLS

• 3 years minimum experience in operations
• Project management experience - comfortable working on the day to day as well as on specific projects
• Commercially aware - comfortable managing costs

PREFERRED SKILLS

• Strong interpersonal skills - comfortable working individually and as part of a team, motivating others
• Logical reasoning and problem solving skills
• Comfortable thinking creatively
• Data analysis

PERSON SPEC

• Adaptable - working in a SME you will be required to react quickly to changes in your working day and responsibilities
• Strong integrity - working closely with a small team, it is essential that you quickly develop a working relationship with your co-workers Integrity is an essential part of this
• Trustworthy - you will be working independently for elements of your work schedule and it is vital that you are trustworthy and reliable
• Flexible - the requirements of the role may change from time to time and it is essential that you are comfortable with change
• Analytical - you will be required to analyse and present results and statistics at a detail level, understanding the cause and consequence of all activity
• Confident - you will need to be confident in your experience and knowledge, reporting to senior management and the wider team on your output
• Motivated - there is little micromanagement in our company - you will be required to be strongly self-motivated and a drive to want to succeed
• Comfortable working individually and as part of a team

Brewster Partners Office Support & Technical Recruitment is a division of the Brewster Partners Recruitment Group focusing on the recruitment of talent in administration, business support, HR, sales, marketing and purchasing in South Yorkshire, West Yorkshire, East Yorkshire, North Yorkshire, Lincolnshire, Nottinghamshire and the Midlands. If you are interested in discussing this job in more detail or any other aspect of office support and technical recruitment we would really like to hear from you. Please visit our website at Brewster Partners for more information.