Infrastructure Engineer, Systems Operations

Who we are looking for

As an Infrastructure Engineer, you will be providing specialist skills for enterprise-scale storage and backup services.

The Systems Operations team are responsible for ensuring the availability and continuity of mission-critical platforms that underpin our highly demanding bet365 products and services.

As an experienced engineer, consideration will be based on both your technical ability and soft skills. You will be primarily focused on the storage and backup technology domain and we are looking for someone who is tenacious, passionate and willing to take ownership

Cross skilling in virtualisation and server technologies is encouraged and your progression will be supported with development plans, training and mentoring from Technical Leads.

Preferred skills and experience

• Effective time management, organisation and work prioritisation to meet deadlines with the ability to maintain excellent attention to detail.
• Logical approach to solving problems under pressure and an active communicator on technical issues.
• Experience in highly available enterprise Block, File and Object storage services.
• Experience of SAN design, configuration and management (Brocade).
• Strong understanding of backup solutions and technologies.
• Familiarity with Windows, Linux, VMware.
• Scripting skills in bash/PowerShell/python.

Main Responsibilities

• Providing a quality and personable support experience to the business.
• Understanding Incident, Request, Change, Problem and Knowledge management (ITIL).
• Recognising areas for continuous improvement through improved system monitoring and visibility, while automating the simple and simplifying the difficult.
• Collaborating with other technology specialists within the teams to challenge what we do, identify how to maximise our current technology investment, and recognise how we can benefit from emerging technologies.
• Working with system data and tools to gain deeper insight into the platforms for in-depth investigations and pro-active problem analysis.
• Carrying out capacity planning and MI reporting.
• Taking part in Infrastructure managed works including testing, validation, refresh and migration activity.
• Performing system maintenance, upgrades and IT service continuity testing.
• Covering potential on-call, weekend and out of hours shifts, on a rota basis.
• Collecting and visualising metric and log data using tools such as Splunk, Elastic or Prometheus.

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