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Technical Business Analyst

Salary:
37,639 P.A. ?
Location: London
Company: Wagestream
Hours: Full time
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Our Mission

Wagestream is the global leader in Earned Wage Access (EWA). We provide an income streaming solution for employers to give them instant access to their earnings, and prevent them ever having to go into debt between pay cycles.

We were founded for a social purpose to reduce the poverty premium. We believe the monthly pay cycle is fundamentally broken and unfair to employees, and that we can fix it. We know financial services are better served through the employer, and have built a set of tools [track, stream, save, learn], that boost the financial resilience of a workforce and have a measurable and proven impact on employee retention and productivity.

We love our clients and do everything we can to support them. We already help 350,000 employees access their income when they need it, across some of the largest organisations in the UK including the NHS, Bupa, Holland & Barrett, Stonegate Pubs and Rentokil. In July 2020, Wagestream raised additional funding to expand into new markets in Europe and North America. Our mission is to provide fair financial services to all. Our technology is creating a whole new category; the workplace bank.


Technical Business Analyst

Reporting to our VP of Global Delivery, and working collaborative with our CTO of Client and Partner Engineering, this is an exciting opportunity to be at the forefront of launching the next 100 clients (and beyond) who care and invest in their staff by rolling out Wagestream.

You will be involved throughout the client lifecycle to support the rollout of Wagestream to an organisation. Using your super-sleuth powers of deduction, investigation, and instinct you will work hand-in-hand with our clients and across our organisation to listen, analyse processes, systems, architecture, perform gap analysis’, gather requirements, and produce functional, technical specifications.

We expect the time to be split 30% client-facing 70% translating what you uncover into the technical blueprint, that you will use to train and educate our internal teams on the requirements needed to successfully build and launch solutions to our clients, leveraging our existing platform and frameworks where possible.

Requirements

We'd love to talk with you if you:

  • Love to conduct both high-level and low level analysis in order to establish the technical blueprint for every client that feeds into Wagestreams Delivery engine, and see it through to launch
  • Get kicks out of analysing and creating technical system documentation, including but not limited to Use Case, Sequence, Data Flow diagrams etc
  • Fast, and constant learner - you must become a subject matter expert in our systems and product in order to help shape how a client is onboarded to our platform, sometimes at break-neck speeds.
  • Are the Sherlock Holmes / Jessica Fletcher of technical analysis, actively listening and asking key questions when you detect a gap in knowledge, but more importantly solving the case!
  • Are able to distill complex problems into accessible solutions, documenting and communicating to cross-functional teams
  • Relish the accountability in the handover and presentation of the analysis to the technical teams and delivery managers.
  • Are a self starter and motivated to take the initiative with finding creative solutions to client problems, unblocking as you go.
  • Establish rapport easily both internally and externally, leveraging excellent communication skills to build meaningful relationships with key stakeholders

You will be accountable for:

  • Actively supporting the delivery team to ensure the scope is commercially viable and inline with business expectations, and strategic objectives.
  • Producing accurate models of both business and technical processes in relation to onboarding our clients through to launch and ensuring that they are well communicated to our internal teams in order to be able to execute on.
  • Support the design, build, test, and release of the required solutions by providing valuable collaboration and being the bond between the business and the technical teams.
  • Ensuring that any Agile process is successful through additionally supporting any refinement and planning sessions to make a client launch a success.

Knowledge, Skills and Abilities

(But if you’re close… that’s still a conversation we would like to have!)

  • Previous experience in a Technical Business Analyst and/or Systems Analyst role working within the Software Development Lifecycle
  • A broad knowledge of how systems interact, you must be proficient in understanding API’s and other programmatic interfaces which exchange data between systems - ability do basic API testing, e.g. with Postman, a distinct advantage
  • Fast, and constant learner - you must become a subject matter expert in our systems and product in order to help shape how a client is onboarded to our platform, sometimes at break-neck speeds.
  • When restrictions allow, expect some travel within the UK to attend client meetings
  • 3-5+ years of Experience as a Technical Business Analyst or similar technical consultative role

Benefits

  • Join a culture of trust and autonomy
  • Have impact in a growing business with big plans
  • We're a remote-first business - work from home or our London office - you choose!
  • Enjoy 25 days annual leave in addition to public holidays (up to 5 days rollover)
  • We offer 12 weeks paid maternity leave and up to 4 weeks paternity leave for employees with over 12 months of service
  • Get financially fit with our Aviva pension plan and free access to Wagestream service - naturally!
  • Get physically fit with Evans Cycles Ride to Work scheme
  • Undo it all with membership to The Wine Society (UK)
  • Achieve zen with a Calm subscription
  • Enjoy regular team socials, both remote and in-person
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