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Community Manager - Watford

Location: Watford
Company: Cortland
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At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in Build to Rent (BTR) in the USA, our high performance continues to drive exponential growth - and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.
Cortland plan to develop 10,000 BTR units in the UK over the next 5-7 years, commencing with our first 486-unit BTR residential development in Watford, Cortland Cassiobury, construction of which is well under way.
As an onsite associate of Cortland's, you'll be 100% a part of the Cortland family, and you'll be working directly for LIV, our UK operating arm. LIV is a leading BTR and residential block management company, delivering services nationwide. Currently. LIV manage tens of thousands of apartments in the UK and are involved in numerous schemes at various stages of development. Clients include major developers, global investment funds, and thousands of leaseholders nationwide.
LIV is an extension of Cortland and shares our belief that you create your own success! As entrepreneurial businesses, we recognise and promote individuals who show potential to commit and grow with the business.
As Community Manager, you will lead the onsite team in conducting the day-to-day operations of a multimillion pound, build to rent community. You will have overall responsibility for the performance of the development and own all areas such as customer experience, financial performance, compliance and occupancy.
The Mayor
- Accountable for the operational delivery of your development using your extensive property experience
- Diplomatic and confident running the show, passionate about giving residents an exceptional living experience
- Provide guidance on resident concerns, remaining calm and using good judgment to find solutions
- Able to work with a wide variety of personalities even when emotions run high, always communicating professionally with both external and internal stakeholder at all levels
The Mentor
- Lead by example to inspire your site team to continuously deliver exceptional customer service to residents that exceeds all expectations at every opportunity
- Share priorities with your team to make sure they follow protocol and always keep residents comfortable and safe
- Maintain an open-door policy where associates can talk to you about anything from improving their sales skills to planning a resident event
- Use your high energy to engage, train, and motivate your team - all while building a community feel within the team that goes above and beyond for each other
- Set goals to challenge and stretch your team and keep each other accountable for delivering these successfully
The Entrepreneur
- Enjoy running your own mini empire like a true business leader
- Prepare budgets and manage expenditures in line with the business plan
- Continuously review the financial performance of your development and seek to find financial efficiencies
- Complete analysis and reporting of your development's performance against KPIs and SLAs
- Seek to promote and market your development at every opportunity
- Work closely with local businesses and vendors to establish your development's brand and identity within the local community
The Compliance Officer
- Responsible for health and safety and statutory compliance, including fire safety and risk assessments
- Manage processes for contractors and suppliers attending site that complete reactive and planned maintenance
- Responsible for implementing a compliance and testing regime, including emergency protocols
- Available to deal with an emergency at your development, even whilst off the clock
The Impact You Can Make
- Occupancy, retention, and net operating income are at an all-time high! Implement strategies to achieve the business plan and financial targets.
- Your site team is on top of their game, which means the development is running efficiently, and residents are lined up to renew their lease.
- Existing residents are proud to call your development their home, and future residents keen to join the community.
- Associates, vendors, and residents always have the information they need because your communication skills are exceptional.
- Stellar record of people management experience
- Dynamic team leadership and communication abilities
- Expert time management, organisation, and multi-tasking skills in a fast-paced work environment
- Proven ability to manage budgets and proactively solve problems
- Excellent customer relations skills and plenty of energy and enthusiasm
- Resourceful problem solver always up to the challenge
- Superb written, verbal, and interpersonal communication skills
- Superior record of improving business results and sophisticated business plan execution
At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the US, as well as the UK. From product design and procurement to general contracting and property management, we do it all - to make sure our communities are the perfect setting for living life to the fullest.
Our success is fuelled by our belief in a better life - where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people - possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.
Cortland is an equal opportunity employer, and we are proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email
Cortland is a drug-free workplace.
Requisition ID: 2021-4596
Group: Global Group
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