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Sales Administrator

Salary: £18,000 per year
Location: St. James
Company: Middletons
Hours: Full time
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At Middletons we are passionate about providing comfort, freedom, quality and value. we’ll give you every chance to build a solid, rewarding career and become a much-loved part of a growing team.

Since 2009, the Group has been an award-winning independent retailer of quality rise and recline furniture, mobility scooters and accessories in the growing older market. We’ve successfully secured an investment of £3.9m with a large institutional investor to fund a national store roll-out and put Middletons on the map as the premier retail destination in our sector.

The purpose of this role would be to oversee a smooth link between the Call centre, Secondary sales department and the sales department. The role would include overseeing the Rep appointment boards, updating the Call Centre manager on available appointments that need to be booked and making sure the operation runs as smoothly as possible, involving inbound and outbound calls.

Requirements

Main Responsibilities:

  • Quotes, Invoices and order forms for secondary sales
  • Taking calls from our field sales team
  • Supporting Call Centre in booking Same Day appts – observing logistical requirements and rep availability
  • Liaise with Call Centre manager regarding any appointment changes, running late, pulling or pushing appts
  • Monitor appointment times and pre-empt apps running late
  • Monitor daily appointment number requirements
  • Update Sales team Saturday availability and holiday
  • Check logistics between all appointments
  • Tactically issue appointments based on reps performance
  • Courtesy calls to customers on a Saturday.
  • Provide the Call Centre manager with a selection of different reports

Character/Personal Qualities:

As the sales co-ordinator you would be expected to show the following:

  • Excellent organisational skills
  • A good phone manor when speaking to customers
  • Flexibility and Reliability – going the extra mile to get the responsibilities done
  • Good Time management
  • Decision Making abilities
  • The ability to think on your feet.
  • To have good initiative.
  • Ability to work under pressure with responsibility.

Benefits

  • Competitive salary
  • Pension scheme
  • Team lunches and nights out
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