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Senior Community Manager (RuneScape)

38,961 P.A. ?
Location: Cambridge
Company: Jagex
Contract type: Permanent
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Important note:

To our wonderful friends and followers around the world, Jagex is not pausing its search for the most talented people to join its ranks. We’re a successful, robust and growing business, after all.

In light of the current situation concerning coronavirus, we have already made changes to the way we recruit, and of course are mindful of following all necessary processes to ensure the safety of our staff and anyone we might come into contact with.

Jagex has switched to working almost entirely remotely, and in line with that our recruitment and selection process has moved to an entirely remote one with video calls being the preferred method of interview.

Our hiring managers are engaged, we are well-prepared and we sincerely look forward to talking to you soon. Our team of expert recruiters will be in touch with you to talk you through the process and changes and what to expect.

So, don’t delay, get that application in today!

Company Overview:

A leader in creating deep and engaging experiences on PC and mobile, Jagex was founded in 2001 and is today one of the UK’s biggest and most respected video game developers and publishers.

Famed for its flagship MMOs RuneScape and Old School RuneScape, Jagex has welcomed more than 260million player accounts to its world and created a $1bn lifetime franchise revenue. Today the RuneScape franchise exists beyond running games in live operations; our titles are living games that connect and inspire millions of players, with content and experiences both inside and outside of inexhaustible game worlds.

Both RuneScape and Old School RuneScape, on PC and mobile, offer ever-evolving, highly-active worlds and our community-focussed development ethos empowers players to have a real say in how each game is shaped.

Jagex is expanding and extending its portfolio with fresh franchise titles, new IP and, in 2018 launched Jagex Partners, delivering third-party publishing and operational services exclusively for the living games of the future.

Jagex employs more than 400 people at its Cambridge headquarters and is on the hunt for talented people to work across the business to help the company to achieve yet another year of record growth and player satisfaction.

Jagex Ltd, the UK's largest developer and publisher of online games, is looking for a talented Senior Community Manager to play a key role. Reporting to the Lead Community Manager, you’ll be driving the team forward with bold campaigns, best-in-class reporting and leveraging our outsource community sources.

As Senior Community Manager, your role will be the driving force in our community execution. Your strategic thinking will be applied across the Community Landscape, from concepting and delivering impactful community campaigns to helping shape the community strategy and much more.

You will use your experience in management own the relationship with our outsource community teams, maximising our capabilities day to day, and support our Community Managers in their own development. Your passion for community manifests as an impact driven mindset, as you seek to excite our players and deliver results.

You will:

* Work with junior team members to expand their skills, focus on training needs and help develop them into leaders of tomorrow
* Act as an ambassador for both our players and our studio, representing our team to the players and our player’s voice to the team
* Be a champion of our brand, ensuring a deep understanding of game content and publishing activities
* Conceptualize and execute Community Campaigns with measurable results, collaborating with the rest of the community team to ensure their delivery
* Report on community sentiment, ensuring a high-quality analytical view of our entire community is delivered in every report
* Craft messaging around our outbound releases, including writing long-form articles when necessary
* Collaborate with the team to identify opportunities to improve how we operate and help deliver those improvements
* Own the relationship with any outsource community teams, ensuring they are armed for success at every turn
* Represent the team on camera through Live Streams or Video content
* Assist with events, trade show and exhibitions

Essential Requirements:

* Experienced: you have developed years of community experience in social media or communications. You are experienced in representing a brand professionally.
* Player Obsessed: you understand your impact on our players social experience because you are a core gamer. You use that knowledge to improve the overall experience of all our communications and promotions. Communication is a two-way street and you thrive at being a facilitator between game teams and players
* Strategic: you understand the values of community campaigns and communication and feedback flows. You push yourself to understand all the aspects at play either in the community or at the studio and factor them into your approaches.
* Entrepreneurial: you are hungry for improvement and refinement. You are willing to try new things and embrace new approaches in the search for success. You proactively identify opportunities and drive for change where it matters.
* Value-minded: you understand the importance of impact and optimising your time to deliver what matters most.
* Growth mindset: you welcome feedback, learn from failures and build on your victories. You use that to refine your personal skills and support others in the team.
* A modern thinker: you stay up-to-date and ahead of the curve with ways to engage or support a community of passionate fans
* A strong communicator: you have excellent communication and presentation skills.
* Educated: you studied or used agile project and team management (such as SCRUM), lean processes (such as Kanban), and/or objective driven management (such as OKR).

Company Benefits:

- Flexible Working

- Bonus Scheme

- Private Health Care

- Gym Membership

- Generous Pension Contributions

- Life Insurance

- Free Cycle Repair

- Income Protection

- Dental Plan

- Free Fruit and Drinks

- Subsidised Canteen

Feel like you fit this role, but don’t meet all the requirements? We strive for fresh perspectives, so as long as you can demonstrate how your attitude and other abilities might make up for any gaps we would welcome your application!

Jagex are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, religion or belief.

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