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Client Solutions Manager, Retail & Ecomm (Fashion / Luxury)

Location: London
Company: Facebook
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Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
To bring the world closer together, diversity is a must-have for Facebook, not an option. Facebook welcomes applications from the widest range of individuals eligible to apply and encourages applications from those who would increase the diversity of the company to help us build better products, make better decisions and better serve our clients. We're proud of our supportive and inclusive culture.The Client Solutions Manager for Facebook's UK Retail & eCommerce vertical team is a strategic and analytical solution-driver who puts our customers at the core of everything we do. This is an outstanding opportunity to build and manage key relationships, serve as a consultative product expert, and lead media planning, strategy and measurement to some of our highly performance-driven top clients in the Facebook's UK Retail & eCommerce portfolio. With a passion for marketing, this role is responsible for building executional and functional partnerships, using data sets and analytics to detect performance patterns and to translate them into comprehensive solutions and strategies that deliver on our client's business objectives, whilst driving growth in innovative ways. Success in this position requires outstanding analytical skills, the ability to build consultative client relationships, excel at working with internal cross-functional partners, and thriving in a dynamic, team-focused environment delivering against tight deadlines. This position is based in our London office.
Required Skills:
- Marketing Solutions Expert
- In partnership with the Client Partner, identify, create, and implement marketing solutions grounded on achieving measurable business results for our partners
- Analyse data and insights to identify areas of opportunity, and guide the strategy and implementation of Facebook solutions to drive growth
- Serve as external product consultant educating clients and agencies on product solutions and driving product adoption
- Media strategy
- Work and collaborate with diverse groups of internal cross functional teams
- Guide the media, creative and measurement strategy, planning, and implementation of campaigns to deliver against KPIs
- Outline and oversee measurement strategy, tracking, and results delivery
- Identify optimization opportunities for improving Facebook campaigns performance
- Project manage internal operations and complex work streams
- Oversee internal account operations (e.g. troubleshooting issues, account set up, etc.)
Minimum Qualifications:
- Demonstrated knowledge of digital media platforms, advertising success metrics, and industry trends (Direct Response marketing, data and technology solutions, ad-tech, partnerships, CRM)
- Effective and creative problem solving and decision making skills, and the curiosity and hunger to learn in an ambiguous environment.
- Proven track record of delivering on quota and obtaining positive reviews.
- Ability to manage complex work streams while maintaining strict attention to details.
- Ability to communicate, collaborate and work effectively in a team
Industry: Internet
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