Job Title: Quality & Manager
Responsible to: CEO
Location: Stockport with travel to all homes
Salary: up to £55,000 plus excellent benefits package
Quality assurance is a means by which the organisation is helped to instill confidence in children and young people who use the service, parents, stakeholder, and members of staff. Quality assurance activities are carried out to establish whether we are achieving what we set out to organise in the delivery, quality, and design of our services. The Quality and Performance Manager will champion compliance by being hands on to achieve our vison, values, and essential standards and to exceed those standard to make sure we provide the highest quality service.
The Quality and Performance Manager will be responsible for:
• Conducting twice yearly internal service audits across residential and annually in fostering and schools
• Processing and analysing data from KPI’s and audits, reporting on themes and trends
• Providing the Board with a written report of findings and recommendations for service improvements
• To liaise with the Chief Executive Officer of any service of concerns so that early and prompt decision can be made to avoid unfavourable inspection judgments
• Chairing the organisation Quality Assurance Group
• Oversight of the organisation Voices 4 Children Group
Overall Purpose of the Post:
• To support the Chief Executive Officer and the senior management team to improve the quality of service within the organisation
• To support the development and implementation of quality assurance systems and monitoring tools to report on the quality-of-service provision to enable the organisation to improve the quality of service we provide
• To undertake audits and other investigations using these tools and at the same time provide advice to managers on use of the audit tools so that they are clear about their role in quality assurance process
• Undertake detailed analysis of audits and performance data, providing reports to the Chief Executive Officer, Board and managers.
• To assist the Chief Executive Officer, senior management team including the Responsible Individuals in organising quality and performance monitoring activity
• To assist with the reporting of performance information and contribute to remedial action to assist with the improvement of practice
• To develop, monitor and evaluate the quality of safeguarding practice as identified through relevant audits assisting the Chief Executive Officer, Responsible Individuals and Homes’ Managers in the challenge to improve practice and delivery of high-quality safeguarding services.
• Drive improvement through participation at management meetings, audits, completion of high-level reports and action plans and the development of policies, procedures and training aimed at embedding good practice.
• Support and drive the engagement of children and young people and staff in quality assurance activities.
• Support managers in preparing responses and challenge to the regulator and to deal with issues such as statutory compliance notices.
• Conduct audits alongside the RI’s and site managers and report on the outcomes to the Chief Executive Officer
• Dip sample completion of recommendations from audits and actions taken to address deficits and report findings to the Chief Executive Officer and senior management team.
• Ensure dissemination of new developments in practice, keeping abreast of changes in legislation, regulations, and government guidance so that the Chief Executive Officer, Responsible Individuals and managers are kept up to date and informed
• In consultation with the Chief Executive Officer and Responsible Individuals, design and deliver relevant and necessary training to support managers continued compliance with regulations and to drive up standards and improvement in practice
• Use findings from high profile cases and the outcomes from Child Safeguarding Practice Review Panel, to identify any learning from practice that failed to safeguard children and young people as well as good practice recommendations and disseminate to the Chief Executive Officer, Responsible Individual all managers and the Board
• Assist in writing and updating procedures, policies and practice standards to support good practice across the organisation
• From time to time (but at least every quarter, or more regular, if agreed with the Chief Executive Officer where necessary and relevant) attend staff and head of homes meetings, observe supervision practice and Multi-Disciplinary Team meetings and provide constructive feedback on practice and development and improvement to be made
• Ensure that audit and quality assurance activity links/comply and is compatible with inspection frameworks and quality monitoring completed by local authorities