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Account Manager - Instruments/Systems

Location: Elstree
Company: Waters
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Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for an Systems Account Manager - Public Sector to support the very successful growth of our businesses across UK. Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and improve our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented field sales/service and specialist teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances.
As Account Manager - Systems/Instruments, you are an ambassador of Waters and will bring to the market Waters' products and services. You will demonstrates a clear grasp of understanding the customers' business and its growth plans, as well as be able to take the knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing "customer success". This position brings you a great degree of flexibility working in the field. Your role will be designated to a territory within the UK Likely North/Midlands.
- Preparing business plans, territory plans, reports, tender documents and relevant product solution documents for customers;
- The business areas will be predominantly Biomedical Research, Clinical Diagnostics, Food and Environmental
- Planning, and executing the customer demonstrations with collaboration of the demo lab specialists;
- Collaborating, liaising and providing guidance and support across departments to ensure customer success. You will be working closely with all other groups at Waters (e.g. Instrument Sales, Chemistry Operation and Informatics etc.);
- Planning and prioritising personal time and sales activities;
- Managing the product mix and pricing to meet desired targets;
- Adhering to Waters and customers relevant Health, Safety and Environment requirements when on site and as an individual employee;
- Using and updating the CRM on a daily basis to ensure accurate forecasting;
- Participating in additional Sales related projects and activities as designated by management.
- Bachelor or Master Degree in Science;
- Technical knowledge and practical solution selling experience, ideally in LC-MS.
- Exposure/knowledge of Clinical, Toxicology, Academic or Food laboratories preferable
- Highly passionate individual with charisma, perseverance and determination, plus the ability to work effectively in competitive sales situations;
- Customer focussed with very good listening skills;
- Ability to understand, interpret and communicate complex technical issues;
- Good interpersonal skills with a positive sense of humour and is able to contributing as part of an integrated sales/service organisation;
- Good priority setting and organisational skills;
- Knowledge of computers and the use of standard Windows based packages (knowledge of a Waters chromatography or mass spectrometry data system "Masslynx, UNIFI or EMPOWER" would also be desirable);
- Proficient English Language Skills;
- A clean driving license and a valid passport will be required;
- This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training.
- A disclosure of any criminal convictions may be required as some of our customers work in sensitive and confidential government areas.
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.
Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We're the problem solvers and innovators that aren't afraid to take risks to transform the world of human health and well-being. We're all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
Company Name: Waters Division
External Company URL:
Street: Waters Limited
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