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Locality Steward

Location: Hereford
Company: Balfour Beatty
Contract type: Permanent
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Balfour Beatty has an exciting opportunity for a Locality Steward to join our Living Places business unit to work in Hereford.

Role Purpose:

  • Working within a define geographic areas (locality), responsible for undertaking required inspections (highway, playgrounds, accident cluster sites etc) in line with Herefordshire Councils Highway Maintenance plan;
  • To engage and develop relationships with key stakeholders (Ward members, parishes, community groups) for the benefit of the locality;
  • Understanding the local need, providing intelligence to wider business for delivering of services and feeding in priorities for the development of each years Annual Plan and long term forward planning;
  • Deliver results that provide effective value for money and outstanding outcomes improving the Public Realm for the communities of Herefordshire.

What you'll be doing

As a Locality Steward you will:

  • Respond to emergency reports, ensuring the network is made safe;
  • Carry out all statutory inspections in line with the Highway Maintenance Plan, and New Roads and Street Works Act ensuring jobs are raised with appropriate level of detail to ensure delivery right first time;
  • Responding to customer enquires, inspecting where needed and raising defects within required timescales;
  • Build relationships through proactive communications with key stakeholders to include Ward members, Parishes, Lengthman and key community groups;
  • Provide solutions in response to local issues working effectively with local communities to help them to contribute to making their local area a better place in which to live. This includes but no limited to liaising with local lengthsman, supporting applications for community commissioning, encouraging volunteers where appropriate;
  • Close liaison with internal departments, external stakeholders and landowners to resolve issues;
  • Develop and maintain a Locality Profile fully detailing all aspects of the Locality to enable effective service delivery;
  • Preparing a weekly newsletter to highlight your activities to key stakeholders;
  • Liaising and supporting community projects working with the Locality Liaison Coordinator;
  • Act as a point of contact for the locality liaising with other specialists within the business as required;
  • Attend local meetings to identify, understand and develop outline solutions for key service related issues;
  • Logging of all inspections and enquiries on Confirm system, keeping clear auditable records;
  • Ensure sufficient service delivery information is available in defence of Third party claims that may arise from incidents on the Highway network;
  • Recognising, reporting and escalating any enforcement or legal issues encountered in a professional manner to ensure Herefordshire Councils legal duties are protected;
  • Meeting requirements of contract wide performance indicators;
  • To identify and gather evidence in relation to Green Claims;
  • Act as one team, providing short term cover and support to other localities as necessary;
  • Embrace and support a culture of continuous improvement, through effective communication to all levels of staff involving open discussions, feedback and exchange of ideas and best practice;
  • Ensure you and your colleagues comply with the legal and Balfour Beatty requirements concerning Safety, Health, Environment and Sustainability.
Who we're looking for

Personal Qualities and Experience:

  • You will be confident, will enjoy working at many levels and with numerous partners/stakeholders;
  • You will have a can do attitude and a passion to make a difference for your Locality;
  • You will be able to represent the Service in an authoritative, diplomatic, helpful and confident manner, sometimes in difficult situations;
  • You will enjoy variety in your work and will learn quickly. The post can carry a high-volume workload which will be subject to seasonal demand;
  • You will be able to display excellent organisation and communication skills, be able to prioritise and manage your time effectively;
  • You will be able to identify practical solutions to issues working collaboratively with others;
  • You will understand the relevant legislation or be prepared to learn and apply it;
  • You will have excellent I.T. skills;
  • You will be required to work outside in all weathers and undertake minor practical work. Personal Protective Equipment and appropriate vehicle will be provided;
  • You will often be working on the Highway and your own in your Locality;
  • Full driving licence.
  • Experience of working in a political environment, with experience of Highways, civil engineering is desired but not essential as full training will be provided;
  • Valid CSCS card.

Why work for us

Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.

About us

The way we live our lives is changing fast: where and how we live, work, travel, shop, relax and socialise. The evolving nature of our society means we all need to shape our environment to meet a complex array of individual and collective needs.

Wherever investment in these environments is needed, Living Places works in partnership with Local Authorities to consult, finance, design, build and manage the essential place infrastructure that local communities and national economies need to prosper and grow.

We are right at the heart of a dynamic place shaping agenda that brings Local Authorities, local communities, Central Government, and the Private Sector together to create safe, sustainable, flexible and dynamic public spaces geared to community social need, economic growth and personal well-being as well as being environmentally sustainable.

The provision of maintenance services for highways is only a small part of what is really needed. Our focus has moved beyond the road to deliver the potential of the street: a dynamic public place that connects and combines local community and business needs, encourages social interaction and helps pedestrians, motorists, bus riders, and cyclists to coexist safely. Building great public spaces with resource efficient assets enables functional, flexible and inspirational places to be at the heart of the community.

We value diversity and celebrate individual differences, believing that our inclusive culture helps the business continue to grow as a strong, dynamic and innovative organisation.

Balfour Beatty is a corporate signatory to WISE (Women in Science & Engineering). Our aim is to attract more people from diverse backgrounds to help us build on our inclusive culture. We are a member of the Top Employers' Charter through which we demonstrate our commitment to enabling parents to progress and enhance their careers whilst managing the challenges of family life.

Balfour Beatty is also Gold Award holders in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.

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