Purely Automotive Recruitment have an exciting opportunity for a Service Advisor for our client based in Hanley. The Centre consists of Aftersales, and Vehicle Sales on site. On offer is a competitive salary, ongoing training and development at the Manufacturer Academy and great career progression opportunities.
Reporting to the Service Manager, the main objectives of the post are to:
. To deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service
. To organise the loading of the workshop in an efficient manner to ensure efficient utilisation of workshop capacity
. To carry out customer follow up and prospecting activities to maintain and build the volume of work within the workshop
. Responsible for liaising with Service customers and designated contact for maintaining good relations and updates with regards of vehicles
. Provide and fully explain the detail within Vehicle Health Check reports to all customers within a timely manner
Essential criteria for the position includes:
Proven excellent customer service and communication skills with a commitment to providing the best possible standard of customer service.
. An outstanding attitude and passion for customer service.
. Passion for automotive products and technology.
. Strong interpersonal and presentation skills.
. Ability to work autonomously.
. An enthusiastic, dynamic and team orientated personality.
. Willingness to learn and develop, and keep up-to-date with complex/ technical/product information.
. Strong organisational and prioritisation skills.
. Team player that offers help and support to others.
. Thorough knowledge of computer applications (MS Office, Drive)
This is an incredible opportunity to join a family-based business that offers both a competitive salary along with a fantastic brand and company culture. If you have the knowledge and experience in a corporate industry and you're looking for your next career move, then we'd love to hear from you. Please follow the link to apply or contact Jason Shenton at Purely Automotive Recruitment for a confidential discussion.
Purely Automotive Recruitment Ltd are a dedicated Automotive Talent Resourcing Business serving the automotive industry in the UK.