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Telephone Counsellor Assessor (Part Time)

Location: UK
Company: AXA
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Location HOMEWORKER, UNITED KINGDOM Experience level Experienced Hire Job details sector Health Apply Share offer Facebook Twitter Linkedin

The award-winning company to work for, AXA Health, is looking for a Telephone Counsellor Assessor to join our team of professionals who are dedicated to helping meet the growing demand for mental health support through our Employee Assistance Programmes and Private Medical Healthcare on a part-time (3 – 4 shifts per week, minimum of 22.5 hours) basis working from home. To provide our clients the much-needed care they need, our helpline is open 24 hours a day, 7 days a week. Your shift pattern will remain the same, so you can plan around your hours. Shifts will include some evenings and/or weekends and typically start at 8am, noon or 3pm or 11pm for overnight shifts and usually last 7.5 hours.

Being a Telephone Counsellor Assessor is highly rewarding - you’ll have the unique opportunity to apply your therapy knowledge and compassion to give telephone counselling and support. Client depending, you may be able to refer therapy through either an Employee Assistance Programme contract paid for by their employer, or through their corporate Private Medical Insurance policy.

You’ll have the opportunity to assess customers presenting with a vast array of mild, moderate and severe clinical needs; from stress, anxiety and depression through to attachment difficulties, substance abuse, trauma and personality disorders. You may also help provide guidance to managers who are experiencing distress around their role.

Reporting to the Clinical Services Team Leader, your responsibilities will include:

  • Completing assessments to decide what is clinically appropriate and available to the client and making referral recommendations
  • Delivering expert clinical support and therapeutic interventions to our corporate clients in order to support the health and wellbeing of their employees
  • Supporting employees of contracted businesses to provide mental health care, mostly by telephone
  • Carrying out therapy assessments, managing risk and providing one-off support calls

What we’re looking for


  • Counselling qualification (degree or post grad dip)
  • Minimum of level 4 qualification a Diploma course in England and PG Dip in Scotland
  • Registered with BACP/BABCP or equivalent
  • A minimum of 350 hours Counselling experience - post qualification


  • Previous EAP experience
  • Telephone experience would be a huge advantage
  • Previous assessment experience

(Please note, Psycho-Drama/Art therapy qualifications are not appropriate on their own but can be suitable if in addition to the above essential criteria)

Please be aware that if successful, we carry out PVG checks as part of our offer process.

As government restrictions ease you need to be able to attend initial induction and any subsequent training/CPD/meetings in either our Glasgow or Eastbourne office.

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.

AXA Health is the UK healthcare specialist for the AXA Group

Whatever our customers’ health goals, we help them get there. That could be getting someone physio for an injury that’s holding them back or finding them the right specialist to take their treatment forward.

Our team are experts in their fields: from experienced cancer nurses to pioneering data analysts; from our highly respected customer service team to our wide-ranging in-house team of clinicians. We all work together to be the best we can be.

  • Up to £28,000 (pro rota) + Bonus
  • In-house Continued Professional Development programme
  • Generous contribution-based pension scheme (company pays up to 12%)
  • Private health cover (after 12 months)
  • Free live online fitness classes (Yoga, HIIT, Thai Chi and more)

This is a fantastic opportunity for you to join a company that really cares about its customers and its people. In order to apply, just submit your profile with a CV via the application system.

At AXA, we’re proud to be committed to equal opportunities and welcome applications from all backgrounds.

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