St Albans (centre), with occasional possible travel within the UK to meet clients.
Working hours: Monday – Friday, 8.30 – 17.30, although flexibility required.
Reporting into Account Director, SMG UK
SMG (Service Management Group) drives customer loyalty for the world’s leading retailers. Working with over 150 key brands, SMG measures, analyses and provides actionable insight on customer and employee satisfaction that drives increased profit.
Clients are given an unparalleled view of the customer experience such that direct links between service and sales can be clearly identified. This is achieved through customers completing carefully considered surveys after their experience, either online or over the phone.
The candidate should be able to demonstrate excellent communication skills, both written and verbal, an attention to detail, ability to understand and interpret data, project management of day-to-day tasks. Experience working with the retail and/or restaurant sector would be an advantage but is not essential.
About this position:
We are looking for an Account Executive who wants to learn and grow within our organization. They will be a critical member of our client services team & interact directly with clients to implement and support customer and employee experience management programmes.
The ideal candidate is extremely organized, excels at time management and balancing multiple priorities, focuses on the details, and is able to build relationships with client contacts.
SMG’s Account Executive will:
What we’re looking for:
Self-motivation and organisation will be critical. Skills requirements are of greatest importance as any gaps in knowledge can be part of the Account Executive’s development plan.