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Customer Service Account Handler

17,999 P.A. ?
Location: Melton Mowbray
Company: Adecco UK
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Customer Service Account Handler.

Adecco are currently recruiting for a full-time and part-time, (3 days a week). Customer Service Account Handler to join their FMCG client in Waltham on the Wolds, Leicestershire, a few miles from Melton Mowbray.

The Customer Service Account Handler will be responsible for:

Order Fulfilment

    Progress daily customer orders placed from input through to dispatch.
    Identify order variance to forecast or customer norms to assess impact on total company stocks and take appropriate action to safeguard supply on a broader basis.
    Identify stock shortages and minimise impact to service through liaison with the supply teams and the customer.
    Resolve delivery issues both short and long term through communication with haulier and distribution team.
    Control order conformance to correct lead time and price card rate for customer.
    Contribute metrics, issues and action resolution through the daily CMOS and weekly returns meetings and escalate any un-resolvable issues.

    Customer Relationship Management

      First point of contact for the customer with responsibility for communicating day to day supply issues in line with the Perfect Communication process.
      Drive visibility of customer service metrics to the customer team (demand and supply) through daily and periodic customer reporting.
      Build a strong relationship with relevant customer contacts (including visits) to support excellent customer service.

      C ontinuous Improvement

        Continually seek to improve the efficiency and efficacy of tasks to support improved metrics and customer service.
        Use Lean tools available, including basic PDCAs, to assist with problem resolution and implementation of sustainable long-term fixes.
        Contribute to the customer TAS action planning process with particular responsibility for actions in relation to the Supply Chain & Logistics and Customer Service elements.

        The Customer Service Account Handler should be computer literate and whilst knowledge of Atlas (SAP), BW, Excel and Word would be advantageous it is not essential.

        Qualifications - A level or Equivalent with background in Customer Service, or graduate level or equivalent with no experience.

        There may be the requirement for individuals to be flexible with regards to working occasional weekends and bank holidays

        The Customer Service Account Handler is an entry level role. The jobholder will work within the Customer Service team where they will be responsible for the capture and progression of orders depending on the requirement that day. An excellent first career step and opportunity to grow and develop within a highly renowned and unique business, offering a competitive rate of pay. You will initially be working from home due to Covid.

        Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

        By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

        To speak to a recruitment expert please contact Susan Whitney

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