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Account Director

Salary:
37,175 P.A. ?
Location: Hulme
Company: Momentum
Hours: Full time
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Why you’ll love this job

We believe that what a brand does is more important than what it says—we want you to help brands do amazing, unprecedented, wild things, creating experiences that people never forget.

We have an exciting opportunity for an Account Director to join our talented and energetic Manchester-based client service team working across premium FMCG brands such as Nestle, CPW, Coke and Unilever

The role needs a strong and committed individual to implement and run shopper and experiential marketing projects and a guide and develop a talented client services team

It’s an important role and needs someone who can work with agility, accurately and build great working relationships with internal and external teams. We are looking for someone to drive the accounts forward with a clear strategic and creative mindset. To get a brief in and run with it. To be a part of an amazing team, doing amazing things.

Why you’ll love doing it at Momentum

We are experiences creators and like to entertain with a swagger.

We add colour with every idea and every hello (just ask Rambo our reception dog). And that isn’t only for our clients – we wouldn’t have been able to crash twitter (yes we did), float a tennis court down the Thames (it’s true) or turn Alcatraz into a speakeasy bar (we really do make the impossible possible), without our incredible and inspirational team. We ensure the same entertaining spark that has created global award winning work is kept alive internally so creativity can flourish. We really believe a creative idea can come from anyone, anywhere - just ask our ECD about how he nailed an idea in a butcher’s queue or our Talent Director who joined a pitch team for 48 hours – it’s true to say we do things differently. And we like that.

Regardless of the job title on this document, you are part of a global team of creative imagineers who have perfected the art of delighting, amusing, engaging, distracting, fascinating, enthralling, charming, immersing and absorbing consumers, customers, staff and clients of all ages and cultures on line and off line through experience. In the last 30 years, we’ve set out to achieve a cult like status as an envied creative business. One whose reputation transcends beyond the marketing and advertising category or sector. A brand experience business whose creative work is transforming the careers of our people and our clients like American Express, Samsung, Microsoft, Premier League, Nestle, SAP and Coca Cola. And whose environments continually foster creativity and new ways of thinking.

Our environment is built on experiences and ones that will stay with you for life, whether that’s jumping off a building for charity, closing Universal Studios to throw a party or helping unlock creativity in schools in Costa Rica.

Welcome to your next chapter, you just got the golden ticket and are in for quite a ride.

Here's what you'll do

As Account Director, you are in the driving seat for the client/agency relationship. It’s under your stewardship that the client achieves their goals, team understand their individual contributions to the success of the business and our agency continues to grow.

To the client, you’re as passionate about their business as they are with the added benefit of bringing a broader perspective on their category and beyond. They know instinctively that they don’t have to worry about the details, because you (and your team) are always one step ahead, anticipating their needs and planning for every eventuality. As a result, you are their trusted counsel. You are comfortable (and indeed motivated by) taking strategic leadership of the business relationship, understanding that while sometimes there’ll be a need for you to roll your sleeves up and drive delivery, your primary remit focus is building strong, value additive consultative relationships with clients and translate that to business growth for the client and agency.

To your direct team, your enthusiasm for the client business is contagious and they trust you implicitly with their personal development at Momentum as their team coach. You help them navigate agency processes, immerse themselves in our culture and assert yourself elegantly when a firmer guiding hand is called for.

AGENCY

  • Accountable for client revenues of +£1M, and planning for continual portfolio growth and forecasting
  • Rapidly builds full knowledge of agency’s offerings, mission and vision.
  • Participates actively in the Momentum training curriculum, selecting courses relevant to personal development and progression within the agency, for self and team
  • Develops working understanding of agency tools and processes and applies these directly to the successful running of the business (including, but not limited to finance & HR systems, internal reporting calendars, creative services, brief writing and project tracking)
  • Makes use of agency tools in conveying all necessary information and ensures team do the same e.g. creative briefs, team and client templates, finance systems etc.
  • Establishes effective relationships across agency multi-disciplinary teams e.g. Client Services, Events, Insight & Strategy, Creative, Technology, Talent, Finance
  • Learns global agency structure and functions, and uses resources appropriately and efficiently to the mutual benefit of the agency and client.
  • Provides specialist counsel to other agency teams and offices as appropriate
  • Ensures compliance with agency and client policies.

TEAM

  • Manages up effectively to agency leadership, tailoring the appropriate level of information to keep the LT & Board informed on workstreams and themes and communicates clearly, concisely and in a timely fashion when support is required.
  • Takes management responsibility for any direct reports, setting clear performance parameters and providing day to day mentoring.
  • Partners with Managing Partner and peers across the broader agency to ensure consistency of management style and messaging to rest of team.
  • Adheres to agency processes and timelines on Talent processes – appraisals, career planning, promotion & pay review cycles.

CLIENT

  • Accountable for building and growing client accounts against a defined account plan aligned to the agency strategy.
  • Working in partnership with strategy, creative & technology counterparts, builds thorough understanding of clients business on a micro and macro level to inform the “why” as well as the “what” we do.
  • Builds effective relationships at a senior client level that support in both a collaborative agency / client dynamic and yield opportunity for growth.
  • Challenges the status quo – identifying and recommending improvements in established client / project processes
  • Able to translate macro trends, business level news into proactive, value additive thinking that adds value to our response to client briefs but also creates new business opportunities for the agency.

PROJECTS

  • Defines creative brief in partnership with client, establishing clear performance metrics and means of tracking them.
  • Owns development of narrative for overall response, ensuring alignment to client strategy and need
  • Partners with Account Director, Delivery (where applicable) to inform scope of agency resource in partnership with department leads to fulfil both response to brief and subsequent implementation of proposals.
  • Accountable for agreeing client budgets, then (where applicable) handing on to Account Director, Delivery to manage
  • Briefs other agency staff, such as creative, artwork, technology & live events, leading process, providing direction from client perspective and ensuring positive sense of collaboration throughout process
  • Oversees management of vendor relationships, ensuring team adhere to necessary agency and client procedures on supplier procurement.
  • Adheres to agency standards with regards maintenance of project documentation, including but not limited to status reports, meeting and call notes ensuring capture of context, agreed actions, ownership and due dates and distributes to relevant parties; both directly and through direct reports.


Required Skills

Here’s what we’re looking for

Proven experience delivering strategic creative work for both FMCG & B2B brands, below the line. This includes experiential (in and out of store), social amplification, on pack promos, retailer engagement etc.

  • Ability to build and maintain strong working relationships with clients and agency colleagues at all levels, assuming an effective and empathetic leadership position
  • Experienced in leading and developing team of direct reports
  • Successful pitch leadership
  • Collaborative approach to partnering with strategy, creative & production partners
  • Proven track record in operating effectively as part of a (global) integrated agency & client team
  • Ability to tailor communications and style to different stakeholders and personality types, always working with good humour
  • Ability to juggle a number of projects and tasks simultaneously and consistently deliver high quality work to tight deadlines and when under pressure
  • Comfortable rolling sleeves up to deliver tangible output and value add directly to the client
  • Strong organisation and time management skills, with excellent attention to detail
  • Solid written and verbal communication skills in English, with good working knowledge of Excel & PowerPoint in particular


Required Experience


Here’s what we’re looking for

Proven experience delivering strategic creative work for both FMCG & B2B brands, below the line. This includes experiential (in and out of store), social amplification, on pack promos, retailer engagement etc.

  • Ability to build and maintain strong working relationships with clients and agency colleagues at all levels, assuming an effective and empathetic leadership position
  • Experienced in leading and developing team of direct reports
  • Successful pitch leadership
  • Collaborative approach to partnering with strategy, creative & production partners
  • Proven track record in operating effectively as part of a (global) integrated agency & client team
  • Ability to tailor communications and style to different stakeholders and personality types, always working with good humour
  • Ability to juggle a number of projects and tasks simultaneously and consistently deliver high quality work to tight deadlines and when under pressure
  • Comfortable rolling sleeves up to deliver tangible output and value add directly to the client
  • Strong organisation and time management skills, with excellent attention to detail
  • Solid written and verbal communication skills in English, with good working knowledge of Excel & PowerPoint in particular
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