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Customer Service Advisor

Salary: £18,525 - 19,725 per year
Location: St. James
Company: Middletons
Hours: Full time
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This is your opportunity to join one of the fastest-growing businesses in the South-West.

Here at Middletons we are forever growing our customer base and by doing this we are ultimately changing people’s lives, providing them with the key essentials to change their quality of life. We’re currently hiring for Customer Service Advisors to join our Customer Care team; the team responsible for maintaining the revolutionary, customer-focused culture that has driven our success to date… arguably the most important team here at Middletons!

From a small office above our flagship showroom on Whitchurch road 8 years ago, to our fabulous centre of Bristol HQ today (with 18 Showrooms across the UK), Middletons is an innovative mobility company with a mission to keep redefining comfort for all those we need it.


What would I be doing at Middletons?....
  • Answering and resolving customer enquiries over the phone or via email
  • Working in a target driven environment focusing on excellent customer service
  • Resolving customers’ queries the first time they are raised, liaising with other departments to ensure resolution
  • Proactively reviewing customer accounts when they call, to identify and resolve any future problems before they arise
  • Taking ownership of complaints and follow Middletons procedures to ensure the complaint is resolved in a timely manner
  • Understanding our customer feedback tool, using feedback to identify any areas of improvement
  • Recognising customer contact trends and giving feedback to team leader
  • Personal adherence is key to this role. You must have good personal timekeeping and awareness of impact to others around you
  • Objection handling and using your own initiative to work independently

Requirements

That sounds amazing, am I right for you?

Our employees come with a wealth of different experiences and whilst call centre and/or customer service experience is desirable it is not essential. We're looking for individuals who:


  • Have an excellent telephone manner
  • Are able to build rapport with customers along with being patient
  • Are reliable, trustworthy and motivated
  • Strive to achieve both personal and team targets
  • Have a positive attitude
  • Are computer literate
  • Able to motivate yourself and the team

Benefits


Our customers are at the heart of everything we do. We’re looking for people who are able to build a good rapport with customers and colleagues and are willing to go above and beyond to keep our customers happy.

It’s essential that you’ve had experience within a customer service environment; even better if you already have an understanding of working to targets and love smashing them.

Working within the mobility sector can be quite challenging - there is a lot to learn, so it’s a huge plus if you’re a quick learner and able to retain a wealth of information.

Most importantly, you’ll share the qualities that have driven our success so far: firstly you’re a people person and a team player. You’ll be adaptable and a clear communicator, able to tailor your approach dependent on each individual customer. You show a passion for customer service and getting it right for our customers. Throw in lots of initiative, enthusiasm and a positive, solutions oriented approach and there’s a good chance you’ll thrive at Middletons..

What will I get in return?

We understand that there will be a lot to learn, you can expect to receive extensive training and the support needed to build a career within Customer Service at Middletons.

We believe that attracting and keeping the best talent is key to our bright future, so we provide our people with some fantastic perks:

  • Salary - £18,525
  • Pension scheme
  • Dress-down Fridays
  • Bonus scheme
  • 28 Days holiday
  • Work in a central state-of-the-art office
  • Full induction training
  • Progression opportunities - we promote our talent from within
  • Frequent team and individual competitions and incentives
  • Company performance bonuses
  • Limited private health coverage
  • Overtime offered
  • Quarterly company parties

Who we are:

We celebrate diversity and value equal opportunity: the more inclusive we are, the better our work will be. We want to build a team which represents a variety of backgrounds, perspectives, and skills, and we decide employment on the basis of merit and potential.

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