Who are we
dlc are not your typical contact centre, our Consultants offer customers a range of financial services across our various sites. We work on behalf of well-known brands of banking, utility, telecoms and retail finance companies whose customers have fallen behind with their repayments. We strive to deliver gold-standard customer service, working with each individual customer to establish affordable and sustainable repayment arrangements. We are focused on an ethical approach and provide excellent service which we believe is due to our fantastic employees offering the best possible outcomes to all our customers.
We're looking for a Accounts Assistant (Payment Processing) to join our Finance Team in our Telford office.
To ensure all Customer payments received are processed onto the collections/Client system accurately and in line with Company/Client policy and agreed SLAs. To perform and complete collection remittance and invoicing duties to our Clients to a high standard. Working within a team to provide a quality financial service for our Clients.
Key Accountabilities & Responsibilities:
To ensure all incoming Customer receipts (cheques, postal orders, card payments, direct debits, bank payments, and payment files) are accurately processed, allocated and reconciled in the Collections System and Client system.
To process customer refunds and unpaid items accurately and efficiently
To ensure unidentified & unallocated receipts are processed, investigated and resolved as per Company policy/FCA policy/Client policy
Ensure control/GL accounts within the SAP Ledger are maintained and reconciled
Sales Invoicing Duties; reconciling the information reported via collections system to the information uploaded into our Company accounting system. Producing invoices to be sent to Clients. Raising payments to Clients for the cash collected on their behalf. Credit Control. Reconciliation/allocation of incoming payments for sales invoices. Month end income accruals and producing revenue related reports and reconciliations.
Produce weekly unpaid sales reporting for BPO Client
Production and review of aged debtors. Producing Aged Debt for BPO Client review.
To ensure bank accounts are reconciled daily and in some cases the relevant reconciliations supplied directly to our Client for review
To produce weekly/monthly reports for business analysis and BPO Client billing
Resolving queries from customers, sites/outlets, Clients and internal teams
Assisting with internal and external financial, client audits
To ensure all processes are performed within existing company policies, procedures, deadlines and Client SLAs. Attention to detail is a must in order to be SOX, Audit, Financial Conduct Authority compliant
To update departmental policies and procedures where relevant.
Any adhoc duties as determined by Line Management
To support Line Manager and other Finance team members in query solving, cross training, processing and development of the role
Knowledge & Experience:
Accounting knowledge and experience required
Experience in one/or more of the following: Sales Ledger, Purchase Ledger, payment processing/allocation/ reconciliation
SAP experience desirable
Bank reconciliation experience
Computer literate with intermediate/advanced Microsoft Excel skills
Excellent numerical skills
Excellent verbal and written communication skills
Excellent organisational and prioritisation skills
Confident in articulating and communicating financial information to a wider audience
Being self-motivated to work in a busy, high volume, fast paced environment
Apply now, or for more information contact firstname.lastname@example.org
dlc is an equal opportunities recruiter and welcome applications from all suitably skilled applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
We are an FCA regulated company we will conduct credit, fraud, criminal record and 5-year reference checks as part of our pre-employment screening on all successful candidates.