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Static Hard Services Supervisor

28,815 P.A. ?
Location: Chelmsford
Company: MITIE
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Job Description

Job objectives and responsibilities

  • Responsible for the delivery of hard services activities at a portfolio of ECC buildings
  • Carry out duties in compliance with Mitie Technical Facilities Management Ltd Policies and Procedures.
  • Adhere to and promote Mitie’s values and behaviours.
  • Ensure strategic / central initiatives are implemented to maximise the benefits for the region
  • Driving the focus and performance of operational delivery from both Operational Teams and Contractors
  • Ensure best practice guidelines are adhered to and continuously improved
  • Liaison with Management and Operational teams to ensure compliance with contract SLAs.
  • Identify opportunities both commercial & operational.
  • Perform tasks in a professional manner to a suitable standard to meet both Client and Mitie expectations
  • Proactively manage H&S, ensuring all company policies, processes and procedures are adhered to.
  • Ensure that all Statutory and Legislative requirements are achieved/adhered to for the sites
  • Provide MI reports & contribute within Mitie/Client meetings for hard services within your area of responsibility
  • Responsible for development and people management within your team

Main duties

  • Provide operational support, information and reports as requested to the RFM
  • Ensure the clients premises are maintained to the highest standard by undertaking routine walk rounds and taking a proactive approach to both M&E and Fabric repairs. Record results.
  • Ensure Mitie’s and the client’s operational procedures are always adhered to.
  • Maintain regular contact with customers to ensure continued satisfaction, creating positive relationships, identifying potential problems early and giving the necessary management discretion and support to put them back on track
  • Escalation of issues to provide early warning of defects
  • Provide cover for other Supervisors as required
  • Develop and maintain good relationships both Internally & externally
  • Manage the regional engineering team including attendance, sickness, annual leave, punctuality, productivity, quality of work, behaviour in line with Mitie values, MiReviews and people performance
  • Support learning and development of new starters / apprentices.
  • Encourage a positive culture and embrace current and new technology to support your role & the team.
  • Provide technical engineering support to the team.
  • Ensure statutory & mandatory compliance for the ECC estate
  • Monitor MI Reporting and ensure engineer performance / productivity is maximised
  • Manage PPM, Remedial, Reactive and Quoted work in line with contract KPI’s & contract SLA
  • 25% PPM’s to be completed weekly and 100% PPM to be completed in month.
  • Monitor and action the work assignments daily keeping jobs to a minimum
  • Audit 5% of PPM per month
  • Undertake site surveys and provide quotes for new works
  • Approval of material quotes up to £1k and monitor impact on managed fund
  • Monitor engineers’ compliance records & certification
  • Responsible for all sub -contractor activities so there is minimum impact to the client
  • Undertake ‘Stop Work Audits’ for sub -contractor related works. Currently 1 per month
  • Review RAMS for sub-contractor related works, Issue Permit to Works as required.
  • Proactively manage H&S, ensuring we provide a safe working environment, engendering and maintaining a safety driven culture, ensuring all legislative and company policies, processes and procedures are adhered to.
  • Ensure van, tool, PPE, ladders, test equipment checks are completed and recorded
  • Monitor the number of hazards reported and encourage/train all members of the team to identify and report hazards – Current target 1 per month per person
  • Undertake monthly Toolbox Talks & Team meetings.
  • Ensure engineers mandatory training is completed as per programme/ certification.
  • Monitor available training courses and book in engineers as required.
  • Prepare and submit various operational, accident, incident reports
  • Ensure PPM system (Maximo) is kept updated with any changes to assets or PPM under your area of responsibility
  • Assist with the development of the Forward Maintenance Register and capital expenditure budgeting.
  • Attend Operational meetings & Site meetings/handovers for Capital / Lifecycle replacement work.
  • Where a fault is related to a new project and still in warranty it must be escalated to the Project Manager / Project Director. A written report and photos must be provided.
  • Participate in the out of hours emergency escalation procedure
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