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Presales Service Architect

49,745 P.A. ?
Location: Reading
Company: Mastek UK
Hours: Full time
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Presales Service Architect – Job Description

As a key member of the team reporting to the Head of Presales, you will be responsible for providing the overall Service Design for support solutions for application support services to the Sales and Bid Teams and subsequent handover to the Delivery teams.

As a client-facing Service Architect you will need to be able to quickly gain an understanding of customers' user base and IT operational structure and take responsibility for the service design of medium and high value, complex application services support.

You will engage with all areas of Mastek to define service offerings and work closely with the Bid and Sales teams to ensure high quality proposals are submitted, designing credible and deliverable service architecture that is fully costed and appropriate for the customer services required.

We need a Service Architect with Application Management / application support & maintenance, agile/DevOps experience. Core applications specialisation is mandatory for this role.

Typical Deliverables

  • Working with the Sales and Bid teams to produce high quality, price competitive service solutions ranging from fully managed services through to support and maintenance services.
  • Providing presales support to help develop new opportunities and look for innovative solutions to enhance our service offerings.
  • Work with the Delivery teams to develop a robust and measurable application services support architecture that can be delivered against new customer requirements, and that is scalable for future opportunities.
  • Assist the Sales, Bid, and Commercial teams in developing outcome measures, including business and IT SLAs/KPIs and associated terms that are relevant, measurable, and achievable by delivery.
  • Act as an interface between the Presales team and the Delivery teams to build a knowledge base of standard collateral and past performance of services offering.
  • Identify, as part of service design, the skills, capabilities and functional requirements within Delivery to deliver service quality.
  • Provide a smooth handover to the Delivery teams.
  • Be aware of external service standards including ITIL/ITSM, DevOps, Agile, GDS and promote them where appropriate.
  • To attend customer meetings onsite and in Mastek offices.
  • Provide presentation material of service solutions and to present these
  • To ensure that where customer requirements are unclear to clarified these in further communication with the customer.
  • To ensure that where service capabilities are not fully understood, to seek assistance from other members of the team, or the wider business, to validate solutions prior to providing customer solutions or pricing.


The Presales Service Architect will have experience of developing and costing service solutions as part of bid and presales proposals/tenders' responses, and ideally for complex multi technology solutions in IT service arenas.

  • Experience in producing service management content for bid and pre-sales proposals including bid text authoring / diagramming to produce compelling service management content.
  • Experience in the sales, pre-sales & operational environments.
  • Experience of working in both public and private sector verticals.
  • Demonstrable understanding of service management and service operations, costing and commercial structures.
  • Service focussed with an appreciation for understanding technical solutions.
  • Excellent communication skills, with experience of working with customers and suppliers to achieve shared goals.
  • Proven track record of managing complexity.
  • Strong financial and commercial awareness.
  • Excellent verbal and written communication skills and be able to explain service design choices in customer meetings and proposals.
  • Excellent and thoughtful decision maker.
  • Self-motivated and capable of working within bid and project timescales and deadlines.
  • Experience of working with suppliers and clients at a senior level.
  • Happy to present in meetings up to and including board level.
  • Ability to multi-task, working on several projects at any given time.
  • Ability to work under pressure and meet tight timescales.
  • Strong Microsoft Visio, Excel, Word, PowerPoint skills.


  • ITIL foundation (essential).
  • Higher ITIL certifications e.g. practitioner or intermediate (desirable).
  • Experience with DevOps and Service Now operations.

Behavioural Requirements

  • Self-motivated and capable of working and delivering within bid and project timescales.
  • Service focussed with an appreciation for understanding technical solutions.
  • Team player who understands the importance of developing trusting and collaborative relationships.
  • Ability to build trusted and collaborative relationships with colleagues and teams across Mastek.
  • Ability to build trusted and collaborative relationships with partners, suppliers and customers.
  • Excellent attention to detail, consistency and accuracy.
  • Makes ownership and initiative.
  • Good personal time management.
  • Excellent judgement and decision-making skills.
  • Shares expertise with colleagues.
  • Good problem-solving skills.
  • Identifies solutions to non-standard tasks.
  • Offers mentoring and guidance to others.
  • Promotes teamwork.
  • Champions Mastek's values in the work they perform.
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