Adzuna logo

Receptionist - Hilton Hyde Park

Salary:
13,866 P.A. ?
Location: Farringdon
Company: Hilton
Apply for this job


A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

· Achieve positive outcomes from Guest queries in a timely and efficient manner
· Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
· Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
· Demonstrate a high level of customer service at all times
· Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
· Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
· Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
· Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
· Comply with hotel security, fire regulations and all health and safety legislation
· Act in accordance with policies and procedures when working with front of house equipment and property management systems
· Follow company brand standards
· Assist other departments, as necessary


Qualifications :

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

· Previous experience in a customer-focused industry
· Completed high school certificate or equivalent
· Positive attitude and good communication skills
· Commitment to delivering a high level of customer service
· Excellent grooming standards
· Ability to work on your own and as part of a team
· Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

· Previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Apply for this job

Salary comparison:

Salaries

The number of jobs in each salary range for all:

Similar jobs

Cook/housekeeper Hyde Park
45,000 - 50,000 per annum
Thomas Ren Associates
Kensington, London, London
Front Desk Clerk
9.00 - 9.00 per hour
Connect2Staff
Dartford, Kent
GRADUATE ESTATE AGENT, HYDE PARK, LONDON. £35K (Immediate start)
35,000 - 40,000 per annum
ICS Recruitment
Bayswater, London, London
Front Desk Receptionist
£10 per hour Standard Company Benefits, 21 Days Holiday.
BOUTIQUE RECRUITMENT LIMITED
Hounslow
Labourer job Hyde Park, London
JOBSWORTH £12,734 P.A.
MadiganGill Limted
London, Hyde Park, London
Carpenter job Hyde Park, London
JOBSWORTH £18,370 P.A.
MadiganGill Limted
London, Hyde Park, London