Primary Purpose : The Store Administrator is able to deliver a best-in-class, captivating branded customer experience that builds loyalty and enables consistent sales and profit growth. Able to effectively communicate with all associates and management team, the Store Administrator supports a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experiences.
Key responsibilities :
Answers incoming phone calls as quickly as efficiently as possible
Customer service – handling and resolving customer complaints.
Supporting internal customers with scheduling and holiday system processes
Provides accurate information for callers
Welcomes and directs store visitors to management office suites in a professional manner
Takes and retrieves messages for assigned personnel
Assists customers with external product checks and coordinates ‘Hold’ items
Assists in coordinating the following; Angel suits appointments, recruitments assessment centres, meeting room space
Coordinates/logs the pickup collection of external mail
Assists in office based processes whilst maintaining an organised office space
Assists in the ordering, receiving, stocking of store/office supplies
Prepares correspondence and documents for company and customers
Controls inventory related to office area whilst maintaining an awareness for loss prevention: processing damages and testers
Possess and demonstrates a genuine desire to provide excellent customer service to both internal and external candidate
Supporting shop floor based operational duties where necessary
Supporting the team with scheduling and holiday queries, this would include guidance on set up and procedure.
Ad hoc projects or tasks as and when needed, at the direction of the line manager.
Proven knowledge of customer experience principles and practices
Administrative and clerical experience with excellent verbal and written communication skills
Demonstrates excellent time management, organisation skills and attention to detail to meet deadlines
PC literate to include software application i.e. Excel, Word, PowerPoint, Outlook
Please note this is not a Monday - Friday role
An equal opportunity employer, Victoria's Secret UK does not discriminate in hiring or terms and conditions of employment because of an individual’s race, colour, religion or belief, gender, nationality, national or ethnic origin, age, disability, sexual orientation, marital status or any other protected category recognized by UK law. Apply for this job