Ready for a fantastic Opportunity? For our Front of House team we are looking for a Night Team Player. Is your heart also beating faster from familiar faces, strangers, people in general and preferably from all over the world? Are you a service-loving talent and available for a new challenge? What are you waiting for ... Start a new chapter in your career with us!
What does your job entail? As a valued member in our Night team you are responsible for looking after our Guests and Hotel throughout the nights whilst offering an incredible hello and goodbye to everyone. Together with your team, you ensure that guests do not forget their experience at Mercure London Bridge hotel. You are visible in our lobby and you enjoy telling our guests everything about the hotel and the Southbank area. Aside from your regular responsibilities, such as welcoming guests at check in and saying see you and check out, answering guest queries you run the hotel closure and produces financial reporting, are responsible for the hotel once the daytime managers are off duty, handles any guest complaints and/or remarks by providing a response as soon as possible and ensures the safety of property and people.
Are you great with technology? We are moving to a new system where we will be using mobile phones and tablets to assist you with your job making it more exciting, easier and interactive.
Someone else would describe you as a committed manager with human knowledge, a distinct personality and someone who can work in a structured way. And, not entirely unimportant; you work shifts from 10:15 p.m. to 7:15 a.m. - so you can organize your free time flexibly! In short: You take care of your guests and your colleagues. When someone is angry, you can turn that over to a smile. When someone has a problem, you solve it. You are the face of Mercure London Bridge at Night.
Of course you also want to know what it's like to work at Mercure London Bridge? First and most important; you end up in a close-knit team in which your own initiative is greatly appreciated and where the atmosphere is good. We believe that colleagues must be able to complement each other and that everyone must be able to be themselves. You get the opportunity to broaden your responsibilities though training and development, free gym, rewards and recognition.
What do you get from us? * Attractive Bonus Scheme * Service Charge * Pension Scheme * A Discount Card to be used in Accor Hotels Worldwide for hotel stays and food & beverage discounts * Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C) * Training & Development * Additional holidays with service * International Development Opportunities * And more: recommend a friend scheme; Employee Advisory Service; Childcare Vouchers;
Sounds good? * Email your CV to H2814-HR@accor.com – we can’t wait to hear from you! * We are looking to fill this role as soon as possible and we aim to respond within 5 days * If you are successful you will be invited for an interview followed by a trial shift Apply for this job