The Operations Manager has complete responsibility for Fulfillment Center operations or a functional process responsibility on a specified shift or across multiple shifts including night shifts.
Responsibilities: • Lead and supervise a team of Area Managers (2-4 front-line supervisors depending on shift and activity levels) and 100-300 hourly associates for inbound operations within the Fulfillment Center. • Responsible for the overall safety, quality and performance and customer experience of the shift. • Carry out supervisory responsibilities in accordance with the organization's policies and procedures. • Accountability for meeting and exceeding operational goals. • Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs. • Mentor, train and develop teammates for career progression and learning • Ability to develop and share best practices across the shifts and network. This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.