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Membership Coordinator

Salary:
16,977 P.A. ?
Location: Aberdeen
Company: Neo Space
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Membership Coordinator

NeoSpace is a place to work, create, collaborate, socialise, decompress and be inspired. It is a place where members are taken care of, whilst fully engaged in the work that matters.

The world’s most innovative people are profoundly shifting the way they live, create, and choose to work. Neo Space is a response to that evolution. While Neo Space supports the ingenuity of today’s start-up culture in spirit, we cater to established entrepreneurs who enjoy an elevated professional experience that combines design, hospitality, community and cultural programming.
We like to challenge traditional methods, models and ways of working, making the boring interesting, the traditional hybrid, the sterile vibrant and the formal informal.

We believe simplicity is key so that your surroundings enrich your experience, not distract from it and leave you free to focus on fun.

We believe in creating rich experiences, not just functional transactions.

Our People

We are building a team of diverse talents, interests, backgrounds in and outside of hospitality. We value people who can enrich our culture with their unique perspective on life. We believe that an empowered team is fulfilled and breeds a culture of mutual respect and collaboration. We are in this together and we learn from each other at every level. We encourage everyone to be bold and challenge the status quo.

Entrepreneurial Spirit

When we believe in something we make it happen and each of our teams are empowered to do this. This does not mean we take decisions lightly. We always do the robust analysis and thinking to guide our decisions, but then we move fast and don’t look back.

The Membership Coordinator will become the expert of the Nexudus CRM and deal with the set up of memberships. The role will include completing the membership forms and ensuring all correct data is captured on the members profile on Nexudus.

The role will also include preventative analysis of member usage, highlighting potential member drop outs and then making contact with the member to entice back into the club.

The Membership Coordinator will also act as member relations, reaching out to members on a regular basis to see how things are going.

Membership Coordinator Responsibilities

  • Management and control of all membership fees including deposits, 1st month fees and direct debit fees via Gocardless.
  • Ensuring all fees are captured and any failed fees are chased and resolved.
  • Delivering heartfelt service through your day-to-day responsibilities and to play a big part of delivering a culture of service excellence in your space.
  • Assisting your club to consistently deliver against CRM system integrity
  • Ensuring accurate & secure records and the correct processing of all membership details including new member set up, detail changes, discounts, refunds, renewals, transfers, cancellations, freeze requests etc.
  • Dealing with all member enquiries & feedback regarding their membership & club services via email, phone & face to face, ensuring excellent member experience.
  • Maintaining accurate & secure records of member details and to ensure prompt & accurate collection of their fees through management of gocardless.

Membership Coordinator Requirements:

The ideal candidate will have the ability to work alone and have a deep understanding of administration, bookkeeping and processing with a keen eye for detail.

An expert in administration and payment collection with an out-going sociable personality.

Location: Aberdeen

Job Type: Full Time, Permanent

Salary: Competitive

You may have experience of the following: Admin Exec, Personal Assistant, Office Admin, Administration Assistant, Office Administrator, PA, Secretary, Office Manager, Assistant Administrator, Customer Service, General Office Assistant, Customer Service Executive, Admin Assistant, Administration, Surveying, Marketing Assistant, Member Services Administrator, Sales Administrator, Business Administration, Account Management, Sales Support, Membership Administration, Marketing Assistant, Member Services Administrator, Market Research, Marketing Administration, etc.

Ref: 98264
This job was originally posted as www.totaljobs.com/job/92398092
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