Contract Type - Temporary (Fixed Term Contract) 39 hours per week
Employment Type - Full Time
Our Support Office a modern office located close to Old Street and Barbican in central London. This friendly open plan office houses several of the key support functions including Sales, Human Resources, Marketing and Central Revenue. Conveniently located with great transport links the office is the London base for the back office functions of Guoman and Thistle.
To support all commercial teams centrally in producing performance reporting and insights for managing the business. The role also supports the operational team to provide performance reporting and insights from guest experience data sources as well as strategic business planning consolidations. JOB RESPONSIBILITIES / MAIN DUTIES ● Sales Analytics & Reporting o Sales contracts performance reporting o Salesperson performance reporting o Client liaison for performance data from client side o Period end reporting and consolidation ● Consolidated Revenue Performance Reporting o Forecast & Pace reporting consolidation o Analytical insights and RM metrics analysis o Market Share performance consolidation o Period end reporting and consolidation ● Marketing Insights & Web Analytics o Web analytics support o Brand awareness and marketing penetration reporting o Campaign performance reporting and analytics ● Guest Experience Reporting o Hotel performance consolidation o Analytics and customer behaviour reporting ● Strategic Insights and Business Planning Support o Strategic Business Plan consolidation o Budget uploads to data systems o Period end performance tracking
What we look for
PERSONAL SPECIFICATION & COMPETENCIES ● Results and Performance orientated ● Analytical ● Persuasive and influential at all levels ● Strong sense of environment and external factors ● Proactivity ● Customer and business focused PROFESSIONAL SPECIFICATION & COMPETENCIES ● Strong analytical skills including advanced use of Excel ● Experience in RMS, PMS and BI solutions ● Strong written and spoken presentation skills ● Revenue Management & Commercial calculations
What's in it for you?
* 20 days holiday plus 8 Bank Holidays
* Discounted rates on hotel rooms, food and drink across the glh group
* Interest free season ticket loans (conditions apply)
* Access to a 24/7 Employee Assistance Program
* Long Service Awards
* Pension and Healthcare Schemes
* Generous recommend a friend scheme
* Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
* Wonderful Person of the month scheme with cash prizes