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Sales Administrator

Salary: From £18,000 to £21,000 per annum
Location: Stockport
Company: NJR Recruitment
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My Client, a distributor of luxury health and beauty products now has an exciting opportunity for a Sales Administrator to join them due to continued growth.

**Candidates will ideally have experience of NetSuite / Oracle**

Purpose of role: To ensure that all customer orders are processed and despatched in a timely and cost-effective manner, within the relevant customer guidelines and with the correct documentation, ensuring optimum OTIF levels (98%+) and customer satisfaction.

Key Responsibilities:

  • To ensure processes are consistently followed in order to deliver a consistently high level of customer service
  • To work with other departments, in particular Sales, Buying and Technical, to ensure that new account set up is completed in a timely fashion, and delivery promises are satisfied
  • To work with the Sales team to ensure that excellent customer service is provided to all customers at all times
  • To measure and report on the performance of the department through the creation, completion and reporting of appropriate KPI’s.
  • Accurately process customer pro forma invoices and sales orders on system, communicating progress to the customer appropriately and in a timely manner
  • Maintain accuracy of data within ERP Sales Order System
  • Work with the 3P Warehouse teams to ensure orders are despatched or collected on time
  • Liaise with Credit Control to ensure orders are correctly processed according to credit status
  • Build and foster relationships with customers, taking a lead role in the resolution of any customer queries or other problems as they arise
  • Raise and track any customer credit notes, within company guidelines
  • Stock availability checking and liaising with the Buyers as necessary
  • Order scheduling and tracking
  • Manage EDI processing systems
  • Price List and promotions maintenance
  • Ensure the accurate provision of all required documentation for export shipments (certificates of origin, letters of credit etc)
  • Liaise with internal departments and external Suppliers to ensure all orders are processed correctly and within agreed time limits
  • Communicate and liaise with Account Managers as required, provided administrative support where necessary

Skills required:

  • Knowledge of NetSuite / Oracle ERP system is a requirement for this role
  • International experience advantageous
  • Experience of working in a busy customer service environment, with excellent customer service skills
  • Knowledge of and experience with current Incoterms (ExW, DAP etc) and shipping types (LCL, FCL etc) essential
  • Knowledge of Export legislation and required documentation essential
  • Experience of shipping Dangerous Goods, including the preparation of DGN’s
  • Experience with processing orders received from major UK multiples through EDI beneficial
  • Experience of working with third party Warehousing and Logistics providers essential
  • Good IT and computer skills, including sound knowledge and understanding of ERP sales order systems, and Microsoft Excel.
  • Customer focussed but commercially minded
  • Highly organised and calm under pressure, with the ability to prioritise conflicting deadlines within a fast-paced environment
  • Excellent attention to detail
  • A team player with a flexible approach to work
  • Strong analytical & numerical skills

In return you will receive a competitive salary and benefits, excellent working hours and the opportunity to progress your career.

Apply online or for further information contact one of our specialist consultants quoting reference number: NJR11261
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