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Web Data Insights and Reporting Analyst

Location: Newcastle Upon Tyne
Company: Sage
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Web Data Insights and Reporting Analyst
People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it!
Experience has taught us that when our customers thrive, we thrive. As a team, we always start with what customers need. Through the good... and more challenging times. Innovating at pace so customers can manage their finances, operations and people. Every one of us shapes our culture at Sage - doing what's right and succeeding together, united by our commitment to each other. We encourage each other to grow in our roles, in our careers and as individuals.
Follow us on our social media sites below to join in conversations about career tips, open positions and company news! #lifeatsage #sagecareers. If you would like support with your application (or require any adjustments) please contact us atcareers@sage.comfor assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.
Job Description:
In an ever evolving and expanding modern digital world, Sage continues to adapt to deliver a customer first and digital first strategy withwww.sage.comas the home of Sage. The role of data insights and reporting analyst is a unique and fantastic opportunity, fully integrated into the global delivery of this strategy. The successful candidate shall collaborate with regional senior web strategists, senior web delivery managers and supporting business analysts to deliver continuous enhancements and optimisations Core to the role is the analysis and interrogation of visitor, journey and performance data from a number of sources, delivering key insights and recommendations leading to continuous improvements to the customer experience at Sage and supporting ambitious growth. The successful candidate shall lead in driving enhancements to our current reporting capabilities and portfolio to continuously inform and guide key decisions for our strategy execution through WS&D (Web Strategy & Delivery).
Key Responsibilities:
• Provide critical visitor, journey and performance data as primary inputs into the evaluation of corewww.sage.comprojects focused on driving improvements in customers experience and the performance
• Leverage a set of core reporting platforms and tools including Google Analytics and ContentSquare to extract, analyse and interrogate data to drive key insights for senior web delivery managers and regional senior web strategists.
• Support the continuous performance monitoring ofwww.sage.comutilising Google Lighthouse, Google Search Console and SiteImprove to drive optimisations in site performance and experience.
• Support business analysts with key data inputs to assess user experience and performance challenges and record requirements for change delivered by WS&D.
• Provide recommendations on the evolution of the core reporting portfolio supporting senior web delivery managers and regional senior web strategists, and gather requirements for expansion and evolution of the WS&D reporting suite.
• Identify any data quality concerns and ensure that through marketing operations and IT, these are resolved.
• Participate in ideation that drives optimisation recommendations, customer experience improvements and enhancements
United Kingdom
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