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Contact Centre Agent

Location: Croxley Green
Company: Camelot
Hours: Full time
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There is no other contact centre where you get to come to work every day and change lives. You could be the voice at the end of the phone to confirm a player's multi million pound win, AND work for an AMAZING team whose efforts make an incredible difference to communities and good causes across the nation.

Our contact centre is open from 8am – 8pm Monday to Saturday and 9am – 5pm on Sundays. You will need to be able to commit to a 37 hour working week on a rota basis which will include some evenings and weekends.


A Place To Be You

We want to create games that appeal to people from all walks of life and we need a rich and diverse blend of people to make that happen. We hire exclusively on talent and we want our employees to feel like they can bring their whole self to work every day.

We have continued recruiting throughout COVID-19 and have been successfully conducting interviews and onboarding new starters virtually since March. This has meant that we have been able to keep our people as safe as possible.


How you'll make a difference

  • Handle all inbound calls from our players and retailers. You could be the one who tells our players they won life changing amounts of money or help a retailer ensure their terminal is up and running and ready for business.
  • Where necessary, refer issues to relevant internal /external department using correct escalation procedures
  • You understand our games, initiatives and keep up to date with any changes! (Training will be provided – don’t worry)
  • Act as an ambassador for Camelot, using knowledge of the organisation and our offerings to promote Camelot in a positive way at any given opportunity


What you'll bring to the table

  • You’re passionate about customer service
  • You're confident being on the phone
  • Excellent attention to detail and accuracy
  • Accurate and efficient keyboard skills in order to utilise Camelot sales and CRM systems
  • Proficient with Microsoft Office applications (Word, Excel, PowerPoint & Outlook)
  • Excellent communication skills


What we’ll give you

We look after our people. There’s a competitive bonus and benefits scheme, 26 days of annual leave and a rather generous pension scheme. Thinking about your health? No probs - we’ll give you full private medical cover, access to dental schemes, eye care rebates, your annual flu shot, 50% off your annual gym membership, we’ll even give you access to remote health and wellbeing support - including access to a free digital GP and virtual counselling. We’ll give you all of the kit and tools needed to succeed.

We take your development very seriously. We encourage you to treat every day as a learning day, we offer a series of AMAZING Learning Events throughout the year and you’ll have access to the Camelot Playbook from day one - a guide to help you be your best.


Why work at Camelot?

  • Camelot is the home of The National Lottery. For 2020/21, we achieved record National Lottery sales of over £8 billion through our retail and digital channels, and we accomplished this with a workforce of just over 1,000 people - meaning every one of us has a part to play in making a difference.
  • Camelot’s mission is to change lives for the better - both the lives of National Lottery winners and the lives of the millions of people who benefit from the £36 million in Good Causes funding that is raised weekly by National Lottery players.
  • On top of this, we placed #10 in the Top 100 Large Companies list at the 2021 Best Companies Awards, as well as ranking as the #1 Large Company in London.
  • National-lottery.co.uk is one of the UK’s leading e-commerce sites - this is measured by web traffic - and we have more than 9.7million active registered players. We also operate four of the UK’s biggest FMCG brands including the iconic Lotto and EuroMillions.


Want to find out more? Watch our This is what makes us Camelot video or search #ProudToBeCamelot on socials.

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