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Call Centre Banking Advisor

Salary: £8.91 - 8.91 per hour
Location: Coventry
Company: Interaction York
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Customer Service Banking AdvisorContact Centre based CV3 2SN.

*Apply with an up to date CV to be considered for this role*

Details:

  • £18,533 per annum / £8.91 per hour

  • 40-hours per week ( 5 x 8-hour shifts)

  • Must be flexible between 8am-8pm Monday to Sunday (We cannot accommodate around education or request on working hours so please only apply if you are 100% able to commit to everything stated).

  • Free onsite parking

Responsibilities:

  • Answering incoming calls from existing customers of the bank and assisting with general account queries such as; checking available balances, transferring funds and updating information (change of address, phone number or name).

  • Dealing with all complaints in accordance with the internal complaint’s procedure.

  • Offering resolutions to account questions.

  • Representing the company with excellent customer service by being the first point of contact.

Requirements:

  • Minimum of 1-year strong customer service experience.

  • Contact Centre or strong background within customer service.

  • Financial experience is valued but not a necessity.

  • Consistency within previous roles - No job hopping.

  • Computer literate.

  • Must be able to work with no studying commitments unless studies are worked around your rota (Open University)

  • Commitment to working full time and attending the 4-week training program with no holidays or appointments.

If you are a driven customer service agent looking for an opportunity to enter the banking sector who ticks all the boxes for the requirements, then apply now!

INDCCP


This job was originally posted as www.totaljobs.com/job/92724605
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