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Call Centre Banking Advisor

Salary: £8.91 - 8.91 per hour
Location: Coventry
Company: Interaction York
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Customer Service Banking AdvisorContact Centre based CV3 2SN.

*Apply with an up to date CV to be considered for this role*


  • £18,533 per annum / £8.91 per hour

  • 40-hours per week ( 5 x 8-hour shifts)

  • Must be flexible between 8am-8pm Monday to Sunday (We cannot accommodate around education or request on working hours so please only apply if you are 100% able to commit to everything stated).

  • Free onsite parking


  • Answering incoming calls from existing customers of the bank and assisting with general account queries such as; checking available balances, transferring funds and updating information (change of address, phone number or name).

  • Dealing with all complaints in accordance with the internal complaint’s procedure.

  • Offering resolutions to account questions.

  • Representing the company with excellent customer service by being the first point of contact.


  • Minimum of 1-year strong customer service experience.

  • Contact Centre or strong background within customer service.

  • Financial experience is valued but not a necessity.

  • Consistency within previous roles - No job hopping.

  • Computer literate.

  • Must be able to work with no studying commitments unless studies are worked around your rota (Open University)

  • Commitment to working full time and attending the 4-week training program with no holidays or appointments.

If you are a driven customer service agent looking for an opportunity to enter the banking sector who ticks all the boxes for the requirements, then apply now!


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