About the role Sunrise of Chorleywood are currently recruiting for a Lead Concierge to join their team. Reporting to the General Manager, the Lead Concierge ensures the overall concierge coverage is to the highest of standards as well as fulfilling the duties of the Concierge position, supervises and coordinates the other Concierge staff team members. Our concierge is open between 8am and 7.30pm weekdays and weekends, the shift times are 8am to 2pm and 1.30pm to 7.30pm. You will be required to work at least one weekend per month.. You will be responsible for completion of rotas, annual appraisals and managing performance issues where appropriate and motivating, recognising and rewarding people fairly and consistently. This key customer facing role will greet and direct visitors making them feel welcome to our home.You will operate the switchboard handling professionally external customers and internal calls from residents, taking and passing on messages.You will be responsible for monitoring the Bistro area for refreshments, music, and cleanliness.The position is responsible for handling resident requests and queries efficiently and effectively. This exciting customer facing role is additionally responsible for administrative duties and tasks which support the Sales Manager in the marketing and sales occupancy of the home and for ad hoc administrative duties that support the General Manager. About you
- Supervisory experience - Computer skills essential - Possess effective written and verbal communication skills - Must be able to work flexible hours as needed - Must be able to handle multiple priorities - Experience handling telephones and/or in a customer service position - Good organisational skills - Ability to make responsible choices and decisions - Ability to react calmly in emergency situations and be considerate - Able to manage people including completion of appraisals - Management of Rota’s and completing schedules in advance (in the required systems)
What we will give you We believe that happier employees provide a better level of patient care and delivery in their role. You’ll receive regular training and supervision, along with development opportunities across the business. We continue to reward our staff with competitive salaries and a number of employee benefits including.
- 28 days holiday plus Bank Holidays - Company sick pay - Private medical insurance - Income protection - Life assurance - Pension scheme - Cycle to work scheme - Green travel plan - Refer a friend incentive - Employee Assistance programme - Good Samaritan Fund - Heart& Soul company recognition programme - ‘Your choices’ voluntary benefits – employee discounted scheme - Wellbeing programmes - Long service awards - Recognition programmes - Study support - Ongoing career development training
About us Step inside a Sunrise care home and you'll know you've arrived somewhere special. For over three decades we've made each care home a vibrant place where independence, choice, dignity and the highest standards of care are valued above all else. Sunrise Senior Living delivers resident-centred care services to well over 2,000 residents in the UK. The Sunrise philosophy is founded on encouraging independence, preserving dignity, enabling freedom of choice and protecting the privacy of each resident. This approach reflects the company’s mission, which has remained unchanged since the business was founded in 1981: “to champion quality of life for all seniors”. In addition to 25 UK care homes, Sunrise has hundreds of other communities in the USA and Canada. Each care home offers personalised care services based on individual need. These range from basic care and help with the tasks of everyday living to more intensive nursing care in those care homes that are registered to provide nursing. Every care home includes a Reminiscence neighbourhood, dedicated to the needs of residents living with Alzheimer’s or other forms of dementia.