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Sales Associate (8Hr Contract) - Livingston, Scotland

Salary: From £18,700 to £21,500 per annum (Pro-Rata) - Dependent on experience
Location: Livingston
Company: Lacoste UK Ltd
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To provide an outstanding customer service and promote the Lacoste brand to the highest standard, creating brand loyalty. They act as a key support for the UK business to promote the brand position and achieve the brand vision - to become a unique premium & sport inspired brand, improving profitability and desirability while respecting the company’s values.

Main Responsibilities

Play as One Team

Maintain a pleasant shopping environment consistent with Lacoste standards and to uphold our brand

Know perfectly the history and new Lacoste values, and be able to share this with customers through inspirational story telling

Work together to deliver at pace and contribute to all areas of store operation, keeping customer complaints to a minimum and creating a fun, vibrant and bubbly atmosphere for our customers and fellow employees

Accountable for cash handling, opening and closing of tills, cash reconciliation through cash office procedures

Monitor stock replenishment and control standards

Play with Elegance

Ensure sales animation by achieving and exceeding daily objectives/targets

Take pride in ownership; adhering to proper housekeeping standards on the sales floor

Accountable for processing cash and card payments with a warmly closing sentence to conclude the customer experience

Able to deal with customer complaints and resolve these in a professional and timely manner; taking the initiative to find a solution first before escalating matters to a senior colleague

Play by Daring

Propose naturally services to all visitors and guarantee full customer availability

Know in detail our products and particular attributes e.g. colour choices, sizes, availability and fabric specifics

Go above and beyond to exceed expectation through the offer of additional services such as gift wrapping, delivering product ceremony at any time to every customer as well as promoting loyalty card schemes

Respect and follow stock policy standards for efficient sales management

Play with Tenacity

Foster a ‘First 10 Yards’ approach; ensuring all customers are approached and offer them available services

Listen, understand and respond accordingly in order to drive reassurance and clarity

Take a consultative approach to customers highlighting the selling points of specific products

Respect and follow the stock standards for proper sales efficiency

Be courageous and confident to support different aspects of the store operating; challenging yourself to prioritise difficult tasks and make decisions under pressure

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