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Security Platform Manager

Location: Swindon
Company: BT
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Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
About this role
The role holder is accountable and will own all technical aspects in relation to the clients Security infrastructure (referred to by the client as a 'Platform').
The purpose of the role is to ensure that the client's Security infrastructure is fully available to its large member base and is performing optimally. There are no single points of failure and no capacity issues or infrastructure risks associated with the topology.
The role holder will maintain an overall awareness of all incident tickets and network changes being applied on the infrastructure, directly intervening when required in order to protect the integrity and availability of the Security estate.
The role holder will provide line management for their Enterprise Command Centre (ECC) staff, also provide coaching and guidance for all Security staff, both onshore and offshore, with the purpose to raise the skills level and capability of all the team
The role holder will also maintain an awareness of all threats and vulnerabilities present on the Security estate. Working with other BT teams they will assess the impact of each vulnerability and assist, when required in resolution plans in order to close down active vulnerabilities.
The role includes extensive stakeholder management, sitting in close proximity to the client. Working with a client counterpart, the role holder will provide in-depth information in regards to the overall health of the Security estate, sharing areas of concerns and BT's plan to resolve.
You'll have the following responsibilities
- Accountable for the availability of the clients Security infrastructure.
- Delivery of BT services onto a complex contract with a variety of non-standard technologies, an extensive legacy estate, regulatory financial governance & client owned tooling.
- Overall ownership for the timely resolution of all customer incidents (inc. P1 and Major Incident), problems and changes within the operational environment.
- Interpret client challenges and translate into bold operational technical strategies which ensure optimal performance of the Security infrastructure, the removal of single points of failures and eliminate all network risks.
- Implementation of Account and Global lead strategic initiatives, doing so in a safe and considered manner to protect the customers service availability.
- Direct line management of a high performing technical team delivering on a 24x7 rota pattern.
- Create and enforce a culture of service excellence within your team by maintaining skills / capability at the level which exceeds the contractual obligations. This achieved by providing the correct level of coaching and motivation, also managing poor performance & disciplinary.
- Work task prioritisation and allocation of activities to a technical team to ensure all contractual demands on the Security infrastructure are met.
- Foster and maintain an effective working relationships with Senior client and BT Global stakeholders. You will inform and update on operational incidents and service risks in a collaborative manner.
- Accountable for all operational threats & vulnerabilities across the Security infrastructure and the creation and delivery of all associated remediation activities.
- Lead and influence programmes of Security change in a positive and unambiguous manner to meet and exceed customer expectations.
- roactively recommend ambitious enhancements to the BT Design & Implementation teams in the development of new services, risk remediation & network enhancements.
- Service delivery in accordance with:
- Financial Services Authority and Government agencies which supervise the client's working practises.
- 4 ITIL processes aligned to Operations (Incident, Change, Problem & Configuration).
- Maintain client documentation in line with contractual standards, updating as the changes and faults demand to ensure its continued relevance.
- Build a culture of Continual Service improvement within the team by creating inspiring initiatives and fostering an environment of delivery evolution.
You'll have the following skills & experience
Skill Category
Skill Title
Skill Description
Desired Skill Level
Cisco firewall, Juniper, McAfee, Bluecoat & F5
5 years or more experience including high level design
Problem solving
Skill in investigation, structuring information, constructing and testing hypotheses to identify root cause and reach conclusions.
Able to investigate and address the most complex technical problems working with a wide range of stakeholders.
Process improvement
Skill in assessing and improving service and business process performance.
Individual can assess, re-design and improve complex business processes using a range of industry standard tools and techniques drawn from methodologies such as 6 Sigma and lean.
Process & policy adherence
Capability to rigorously adhere to defined processes and stated policies in carrying out assigned tasks.
Rigorous and consistent adherence to defined processes and policies with ability to interpret such policies and processes intelligently.
Capability to identify issues and opportunities and initiate action without explicit instruction.
Consistently identifies requirement for proactive action and takes such action correctly and effectively.
Attention to detail
Capability to pay close attention to details of requests and deliverables and instructions.
Errors as a result of lack of attention to detail are extremely rare. Focus on detail is integral to personality and behaviour.
Risk awareness
Capability to recognise risks and guide actions to raise and avoid risks which may impact performance.
Instinctively identifies risks and leads others in constructing actions to mitigate.
Capability to behave and react flexibly to unexpected changes in requirements and working practices whilst maintaining performance.
Short notice changes in requirements or practices are absorbed effectively without affecting performance.
- Process Responsibilities
ITIL Process
Incident and Event Management
Accountable for operational performance of the BT networks platform, including incident and event management performance
Operations, Service Monitoring
Accountable for operational performance of the BT networks platform.
- Client Interface / Peering
Collaborative working with the client Platform managers, BT Design and Implementation teams
Collaborative working with peers across the Eco System partners and the customer Service Integrator.
- Typical Transaction / Scenario
- Through use of appropriate management information and as a result of customer escalation, activity ensuring the progression of all network related incidents, problems and changes within the operational environment, including the timely resolution of high priority incidents and the associated stakeholder management in line with the contract Critical Service Levels and Key Measures.
10% bonus
Pension scheme (up to 10% contribution)
Shares Plan
Free broadband and BT discounted products
Flexible benefits: healthcare, insurance, childcare vouchers, etc.
About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT (
How to Apply
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
Job: Customer service
Title: Security Platform Manager
Location: GBR %26 Ireland-GBR-Wiltshire-Swindon
Requisition ID: 153591
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