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Trading Standards and Licensing Compliance Team Leader

Salary: £46,839.00 - £48,819.00 pa (Inclusive), Grade 13
Location: Ealing
Company: London Borough of Ealing
Hours: Full time
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This is a unique and critical role within the Regulatory Operations Service to lead the Trading Standards and Licensing Compliance functions.

The ideal candidate will have

  • Experience of managing, leading, developing and supporting a multi-disciplinary team of regulatory officers
  • Experience and qualifications in Trading Standards
  • Experience and qualifications in Licensing Compliance

You must also be able to show that you possess:

  • A drive to provide a first class service to our businesses and residents
  • An excellent level of attention to detail
  • A solution focussed approach together with the motivation to continually improve services

Located in the heart of West London Ealing comprises seven distinct town centres - Ealing, Southall, Hanwell, Acton, Northolt, Perivale and Greenford. Each of these areas has unique characteristics, and together they form one of the most vibrant and diverse communities in the UK.

The award winning Trading Standards team at Ealing takes action across a range of consumer protection issues from gold hallmarking to seizures of illicit alcohol and tobacco and from seizures of tonnes of counterfeit goods to seizures of unsafe face coverings and hand sanitiser.

The Licensing Compliance team, with colleagues in the Licensing Processing team, ensure that activities and premises are appropriately licensed under a number of regimes including the Licensing Act 2003, Massage and Special Treatment Licensing, Animal Welfare, Scrap Metal and Fireworks frameworks. In addition the team carries out investigations and enforcement where licences are breached or unlicensed activities occur.

The workload is complex and ever changing but for the right candidate provides an exciting opportunity to apply and develop your skills and improve our services in a fast paced but supportive work environment.

The attached role profile details the wide remit of the role but the key duties include:

  • To manage and supervise a team of front line Regulatory Services officers in the delivery of a First Class regulatory service
  • To ensure that the Council’s statutory duties, obligations, policy commitments and targets are met efficiently, effectively and in accordance with best practice
  • To take a lead role in staff training and development to ensure the competency of officers
  • To support the business community in achieving legal compliance through appropriate advice, guidance and good communication
  • The day-to-day management of busy team of officers ensuring efficient and effective service including the investigation of complaints and referrals, enforcement in accordance with statutory requirements and the directing resources where they will be most effective

For further information or an informal chat about the role please contact Regulatory Services Operations Manager Joe Blanchard on 020 8825 5667 or via email at

This post is subject to Ealing's enhanced vetting process.

Closing date: 03 June 2021

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