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Recovery Specialist (Usage - Rating)

Location: Birmingham
Company: BT
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Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
About this role
Effective and efficient operation, monitoring and recovery of Group Business Assurance 2nd Line of defence controls across all Units. Assuring £0.5-1bn of revenue.
Industry and/or BT E2E system and product knowledge being used to drive operational excellence
Supports revenue recovery and root cause analysis for usage related issues/incidents
You'll have the following responsibilities
• Ensures all controls are operated on time and are right first time, in line with schedules and KPIs, while managing customers and suppliers and ensuring that when incidents
do arise learnings and improved practices are put in place to prevent recurrence
• Engages and maintains operational stakeholder relationships across Group Business Assurance / Group Business Services and multiple units to support quick resolution of customer issues and to support process improvements
• Uses deep technical understanding of BT E2E systems and products to drive operational excellence in Group Business Assurance and Unit processes
• Ensures quality user acceptance testing processes via the development and implementation of clear and upfront testing strategies and requirements gathering
• Ensures adherence to SOX & other regulatory preparation on applicable controls. Supports with internal and external auditors and governing bodies to prevent fines and reputational damage to BT
• Carries out ad-hoc analysis supporting customer queries and issues. Creates and supports business cases where applicable
You'll have the following skills & experience
Extensive knowledge and experience of usage rating assurance controls
Experience in the design, deployment and effective operation of rating assurance controls across usage products and services
Significant Telco experience in complex operations, billing, incident management or assurance roles
Extensive industry experience within Business / Revenue Assurance or other relevant area, with knowledge of tools and practices used for assuring Usage based products & services
Significant experience in configuring and operating industry standard assurance tools - RAID, ROC RA, Revenue Guard or similar
BQF LP or Six Sigma Green
In depth experience in data analysis and designing, documenting & maintaining Controls to mitigate risk
• Competitive salary and on-target bonus plan
• World-class training and development opportunities
• 25 days' annual leave (not including bank holidays)
• Discounted broadband, mobile and TV packages
• Share option and pension scheme programmes
• Flexible benefits to fit around you
About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT (
How to Apply
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
Job: Customer service
Title: Recovery Specialist (Usage - Rating)
Location: GBR %26 Ireland-GBR-West Midlands-Birmingham
Requisition ID: 152717
Other Locations: UK %26 Ireland-United Kingdom-Londonderry-Londonderry, UK %26 Ireland-United Kingdom-Lancashire-Manchester, UK %26 Ireland-United Kingdom-Avon-Bristol
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