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IT Systems Engineer

Salary:
29,189 P.A. ?
Location: Holland Moor
Company: Aptean
Hours: Full time
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IT Systems Engineer

About the role

The IT Systems Engineer will work in a team and will be responsible for the single client’s Wintel environment. The role will require support of systems around the UK and remote support to the Netherlands, which will include user support, installation, patching, configuration and administration of Windows operating system issues. The IT Systems Engineer will also be involved in the administration and support of LAN and WAN networking, email filtering, cyber security, telephony, and supporting the UNIX team as necessary.

Responsibilities & Duties

  • Provide business-as-usual/break-fix support for client
  • Ensure that requests logged via the Service Desk platform are completed based on impact and priority
  • Contribute to the IT enhancement backlog
  • Research products & service and make recommendations
  • Contribute to root cause analysis activities
  • Participate in the planning of projects and service transitions of new systems
  • Proactively communicate the status, plan of action(s), and resolution(s) of issues
  • Troubleshoot and resolve any IT service issues related to the Windows infrastructure,
  • Report on the health of IT services
  • Travel to client’s sites around UK (occasionally overnight / weekend) to provide support, installation of equipment.
  • Achieve and exceed the IT Operations KPI's and OKR’s by monitoring and maintaining current IT systems and networks; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends and determining system improvements

Work Experience

  • 5+ years’ experience with Windows environment
  • Ideally certified in an area of knowledge
  • Linux and UNIX system knowledge advantageous but not essential
  • General networking knowledge – not vendor specific

Skills & Abilities

  • Ability to work independently and as part of a team
  • Experience of user support and problem troubleshooting.
  • Professional customer-focused attitude at all times, even during situations of disagreement.
  • General Windows system administration, security patching, OS upgrades, troubleshooting problems and ensuring maximum availability
  • Detail oriented, self-motivated, proactive, and accustomed to searching out best practices and solutions while adding to the team's knowledge
  • Responsible operating system maintenance to include, but not limited to: file management, anti-virus updates, security patching, and security audits
  • Assist users and operators on day-to-day issues
  • Strong interpersonal and communication skills both written and verbal
  • Ability to brief senior management and customers of complex systems
  • Understanding or experience of Disaster Recovery processes
  • Ability to show a level of patience to client and working team when under stress

About Aptean

Aptean provides very specific industries with very specific ERP, supply chain management, and customer experience solutions. In today’s fast-paced, highly competitive economy, organizations don’t have time to waste forcing homegrown software, spreadsheets, and one-size-fits-all solutions to do things they were never designed to do. Aptean is on a mission to end those workarounds – with industry-specific solutions instead of generic software, expert support instead of making you go it alone, and a steady influx of new ideas instead of the status quo.

That’s why over 6,500+ highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations. Aptean is focused on providing products and solutions to customers in specific verticals.

Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models. Aptean’s products deliver value at lowest total cost of ownership and scale with needs of our customers. Most of our products and solutions are leaders in the vertical market segments they serve.

Aptean uses its core values of Drive For Results, Win Together, Foster Innovation, and Be Courageous to guide its employee community to serve every customer in every geography and market.

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