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Credit Control Team Member

Location: Leeds
Company: Bupa
Hours: Full time
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Job Description:

Credit Control Team Member

Kirkstall Forge, Leeds LS5 3BF

Hybrid working options (up to 2 days WFH)

Permanent

Full time, 37.5 hr/week

Salary up to £23,000 DOE + fantastic benefits

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care.

No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

As a Credit Control Team Member you will manage and maintain a dedicated portfolio of Care homes sales Ledger accounts and ensure effective credit control and reconciliation, so that monies are collected in a timely manner and that appropriate steps are initiated following non-payment of care fees.

What you’ll do:

  • Managing the total and individual debt position on your portfolio and ensuring timely collection of monies outstanding in line with stipulated policies and procedures
  • Chasing of overdue accounts by telephone, letter and email
  • Monitoring the account balances of each customer in your portfolio to ensure that the debt position is under control and that problem areas are investigated, and where necessary payment plans are agreed or forwarded on to relevant area to resolve
  • Investigation and reconciliation of customer accounts to resolve customer queries
  • Taking responsibility for a portfolio of customers and liaising closely with the Care Home administrators, Senior Financial Administrators and teams in relevant support areas that are responsible for that same portfolio, maintaining effective working relationships.

What you’ll bring:

  • Previous experience within a Credit Control environment
  • Sales ledger, invoicing, and billing experience
  • Good Excel skills and highly numerical
  • Ability to work autonomously, manage own portfolio
  • Resilient approach to chasing debt
  • Customer-led mindset
  • Proven interpersonal skills

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As a Credit Control Team Member, you’ll be eligible for:

  • 25 days holiday, increasing through length of service, with option to buy or sell
  • Bupa health insurance as a benefit in kind
  • An enhanced pension plan and life insurance
  • Annual performance-based bonus
  • Onsite gyms or local discounts where no onsite gym available
  • Various other benefits and online discounts

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

Time Type:

Full time

Job Posting End Date

24 May 2021
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