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Conference and Event Supervisor - King Street Townhouse

Location: Hulme
Company: The Hut Group
Hours: Full time
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THG is one of the world’s leading online beauty and well-being retailers, home to premium brands such as lookfantastic, ESPA and Myprotein. Our most recent acquisition, Eclectic Hotels, includes two of Manchester’s most impressive hotels, King Street Townhouse and Great John Street Hotel; both of which will enable us to deliver enhanced customer experiences, host influencer and brand-led events and create engaging content. This acquisition is a fantastic addition to our growing portfolio of luxury Beauty and Wellbeing brands.


We're currently recruiting for a talented Conference and Event Supervisor to join us at King Street Townhouse Hotel, a baby grand hotel that has 40 bedrooms,suites and four conference / events spaces. This is the perfect opportunity for someone looking to work directly for an established company, as well as furthering their career in the hotel industry. The hotel also includes King Street Tavern (bar, restaurant and wine cellars), afternoon tea rooms, conferencing / event space, gym and treatment rooms, which are available to hotel guests. King Street Townhouse boasts some amazing features, such as its rooftop infinity spa pool, with views of the spires and clock tower of Manchester’s iconic town hall. The hotel prides itself in its reputation for unrivalled events and occasions.


We are looking for a passionate individual to join our well established team to further enhance our service offering. You will be working directly with HOD to ensure that service standards are met, improved and maintained on a consistent basis. As one of our supervisor's you will be responsible for the supervision, coaching and training of each team member whilst being on the front line delivering exceptional customer service. You will be responsible for all aspects of an event or banquet in order to deliver a unique experience.

Requirements

  • Previous, proven experience within conference and event operations
  • Coach, mentor and develop team members to enhance service offering
  • Knowledge of wines and cocktails
  • Take ownership to ensure service standards are met and maintained where possible
  • Impeccable attention to detail and forward planning
  • Attend / supervise any training and weekly staff meetings
  • Be confident dealing with customers and managing guest expectations

Benefits

  • Competitive Salary
  • Bonus Scheme
  • Pension
  • Group Discounts
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