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Account Director

60,147 P.A. ?
Location: Reading
Company: Mastek UK
Hours: Full time
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The role is to lead and take responsibility for the Mastek relationship with key customers assuming responsibility for strategic partnership and revenue growth, working closely across the Mastek Group to support effective service delivery and customer satisfaction,

The role will help drive account growth and work on bringing in New business by focusing on Strategic Account Development through Customer focus and entrepreneurship. It will achieve both trust and respect from the customer’s critical stakeholders through a close understanding and alignment of Mastek Group Wide capabilities with their strategic direction.

The individual will develop new business, retain existing business and build strategic relationships both within the Account(s) and through engagement with all Mastek Group Service lines.

Key metrics for measuring success will be:

  • Account Order Book - £8m per annum
  • Pipeline – 3 x Order Book Targets - £24m
  • Annual Revenue - £5m
  • In collaboration with the Account Portfolio Director
    • Revenue & Margin growth
    • Customer satisfaction
    • P&L for the account(s)


  • Be the principal business interface with the customer at all levels
  • Deliver forecast revenue and growth from the account(s)
  • Work across the Mastek Group in a manner that keeps Customer Satisfaction high
  • Ensure that the account(s) deliver against their forecast P&L
  • Identify, nurture and sustain strong business and personal relationships with all stakeholder who have an influence over services which may be delivered by the Mastek Group
  • Act as a trusted advisor to key customer stakeholders
  • Act as a coach and partner to customer CXO's in helping them develop strategies leveraging global sourcing and establish the Mastek Group as a leader and preferred partner to their organisations
  • Identify all current opportunities within strategic accounts, present Mastek Group capabilities, develop commercial offerings and gain commitment from prospects leading to current and future revenue
  • Lead the development of new business opportunities and the retention and expansion of existing business in defined, existing strategic and growth account(s)
  • Build relationships with Delivery teams, Pre-Sales, Mastek Consulting and Service Lines and take responsibility for their actions with the customer
  • Analyse market trends and their implications for the customer to shape future opportunities and then develop strategies to win them
  • Stay tuned to market and competition, participate in trade events, conferences and customer forums and provide inputs to the practice teams towards developing contextual offerings ‘Assets’ that will help differentiate the Mastek Group in the marketplace
  • Meet and exceed sales revenue, future revenue and Customer Satisfaction targets within agreed margins and enterprise governance process
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