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Technical Support Engineer

26,121 P.A. ?
Location: Alfold
Company: Iomart
Hours: Full time
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Salary: £25,000 - £27,000 DOE

There has never been a more exciting time to become part of the iomart family, is it time for you to join us?

Currently in our 23rd year, the iomart Group continues to go from strength to strength. Having reached annual revenue of £100million and a team of over 400 people in 2019, we want to continue to build on our success. Over the next five years we have ambitious plans to double the size of our business, increasing our annual revenue to £200 million, and we need the best talent the industry has to offer to help us achieve this.

We are currently looking for a Technical Support Engineer to become part of the team within our Memset business. As a Technical Support Engineer you will provide frontline technical support to our customers on a daily basis via tickets and on the phone. Working as part of an establshed team you will also be responsible for provisioning servers for customers, assisting with customer backups and troubleshooting hardware/network/software problems.

Throughout the iomart Group we provide support to our customers 24 hours a day, 365 days a year, and in this role you will be required to be part of a 24/7 on call rota.

If you are passionate about IT, thrive on providing outstanding customer service and want to work in a role that provides you with the opportunity to develop, we would love to hear from you.

  • Ambitious individual with good knowledge of TCP/IP networking and internet protocols as well as basic systems administration skills - Windows/Linux or both (server setup and configuration).
  • A relevant degree in science, maths, engineering or technology, or the ability to demonstrate relevant IT experience
  • Demonstrable excellent customer service skills as well as good problem solving abilities.
  • Familiarity with some webhosting software would be beneficial, but not essential - Apache, cPanel, IIS
  • A full UK driving license and relevant qualifications e.g. MCSE/LPI/RHCT/RHCE would be beneficial, but not essential

  • Exposure and access to cutting-edge technology as well as the opportunity to work alongside like-minded technical enthusiasts
  • Supported training and development to help you progress within your career
  • Competitive salary
  • Flexible working
  • Hybrid working model (work from home or the office)
  • Flexible Benefits scheme allowing you to select the benefits that suit your needs
  • Holiday Trading Scheme – buy or sell part of your annual leave allowance
  • Travel Loans - unsecured interest free travel loans to assist employees
  • ShareSave/SAYE – buy shares in the company at a discounted rate
  • Day off on your Birthday
  • Long service benefits – additional annual leave and access to private healthcare

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