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Complex Needs Outreach Support Worker (Hospital Discharge)

Salary: £18798 - £19,695 per annum depending on skills and qualifications, with further future progression possible
Location: Stonehouse
Company: BCHA
Contract type: Permanent
Hours: Full time
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We work with individuals with complex lives facing challenges such as homelessness, rough sleeping, addiction and trauma to make positive changes. Our approach is to provide 1:1 practical support individuals to bring out aspirations, strengths and abilities in a housing setting.

**Our support worker roles focus on the following areas:**

* Empowering individuals to make choices and be in control of their own lives

* Genuine future planning drawing on hopes, strengths, aspirations and goals

* Nurturing meaningful and positive relationships based on trust

* Mindfully promoting physical health and mental wellbeing

* Keeping people safe and building long term resilience

* Connection to digital and in person communities and networks

**The ideal person will value:**

* Personal integrity

* The importance of every individual

* Outstanding service to people

* The importance of working together

* Professional competence

**You may also have a wider variety of work and voluntary experience, including:**

* Working with the public or within communities providing advice, care and support services

* Experience supporting family and friends through traumatic, life-changing events

**So, what will you be doing?**

* Providing a single point of contact for a range of hospitals in Plymouth, for patients that are homeless or at risk of homelessness.

* Preventing delayed discharge and minimise unnecessary bed days due to housing related issues.

* To be proactive in seeking out relationship building within the hospitals, encouraging regular and appropriate referrals. This would mean being predominantly based at the hospital sites, and being responsive to referrals.

* Act as a role model in all you do and represent the organisation and TPA professionally and positively in accordance with our behaviours and values.

* Put the Alliance First Principle of *Best for People Using Services* and One Common Goal *to support people with complex needs to feel safe, feel valued and achieve their best health * at the heart of all that you do.

* To attend professional's meetings within the hospital setting, and identify safeguarding concerns and follow process confidently.

* To confidently lone work and use initiative to involve all agencies needed for a safe and appropriate discharge.

* Provide advice and structured practical support across a range of issues including but not limited to: housing; health; safety; substance misuse; mental health, offending, wellbeing and welfare benefits.

* Actively identify the aspirations, strengths and needs of people using the service via assessment and co-produce strengths based support plans with them.

* Regularly review the support plan to update, record and monitor progress of each person.

* Provide support which is flexible and empowering to offer choice and control in the way that people manage their own lives and their home to their full potential.

* Support people to make a positive contribution in their community and advocate for their rights as a citizen.

* Develop and maintain relationships with people to enable person-centred support through regular contact including visits to their home and appropriate community settings.

* With the agreement of the individual, liaise with other agencies on their behalf to facilitate access to support, benefits and community resources.

* Accompany and provide support to people where possible on appointments to other services i.e. doctors, counsellors, court etc.

* Promote and encourage peer involvement within the system.

* Contribute to regular reports on the service and the service evaluation as required.

* Build and maintain networks with staff from other agencies to ensure the Complex Needs System is widely known and promoted.

* Regularly update our case management system

* Familiarise yourself with and work within all organisational policies and procedures

* Actively engage in learning opportunities; identify better and more efficient ways of doing things

* Be familiar with and fully compliant with all localised safeguarding requirements and organisational Safeguarding Policy and protocols.

* Provide temporary cover for colleagues as required.

* Work in flexible locations and in flexible ways, including outreach; work evenings, weekends as required.

DBS checks are required for roles where you will be working with or have lone contact with Vulnerable Adults and Children.

BCHA is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
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