Would you like to kick-start your career in IT? Want the chance to earn whilst you gain an amazing qualification and exciting work experience? If so, this could be the perfect opportunity for you!
Our client specialises in implementing and supporting IT solutions for businesses throughout Wakefield and Leeds. Offering a one-stop-shop of hardware, operating system and application software support, they also specialise in Cloud IT solutions.
They are now looking for an IT Support Apprentice to go on an 18-month apprenticeship (Level 3 Infrastructure Technician). Following on the completion of the L3 Apprenticeship, there is a possibility to go on to a L4 dependent on KPIs and workload being acceptable.
As an IT Support Apprentice, you will take on an apprenticeship scheme that will enable you to become a highly trained and qualified technical support professional within the IT sector.
Specifically, you will learn to:
- Provide technical support, answering support queries received via email, phone or web portal - Resolve users’ IT problems and issues - Log calls and actions and record the actions taken to resolve an issue - Complete weekly IT health checks and backup management activities - Support on-site IT problems - Follow service desk processes, policies and procedures
To be considered you will need:
- GCSEs at Grade C (4) or above, which must include Mathematics, English Language and Literature and Science at Grade C (or equivalent) or higher - A BTEC Level 3 in Computing or a relevant subject - PC hardware set up and configuration skills - Good communication skills both verbal and written - Customer service skills - To be a methodical and strategic thinker
- Initial apprenticeship salary of circa £9,000 - Possibility to move onto a Level 4 apprenticeship offering £14,635 - £500 towards driving licence - Lunch subsidiary
Apprenticeships are the perfect platform from which to commence a career and gain training and qualifications whilst you are earning. You will be supported throughout your learning experience and will be able to take charge of your own future as the company is committed to growing their workforce through apprenticeship schemes. As such, you will only be limited by your own ambition and drive to progress.
Other organisations may call this role IT Apprentice, Apprentice IT Engineer, Apprentice IT Technician, Trainee Helpdesk Technician, Trainee IT Analyst, Trainee Desktop Support Technician, or Information Technology Apprentice.
So, if you are looking to develop an exceptional IT career and are eager to get into the workplace and start earning, this is the role for you.
Please note, applications will be reviewed on an ongoing basis and our client reserves the right to close the role early should a sufficient number be received. As such, they would encourage early applications to avoid disappointment.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.