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Front of House Team Member

Salary: 8.91 per year
Location: Tower Bridge
Company: Thistle Hotels
Hours: Full time
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Front of House Team Member

Permanent

0 hours per week

Would you like to work in spacious, contemporary hotel close to World Heritage Sites; Tower Bridge and The Tower of London? The Tower Hotel is a 4 star deluxe Hotel overlooking the Thames, next to Tower Bridge. The hotel's 801 bedrooms, restaurants, bars and 19 meeting rooms benefit from stunning views over Tower Bridge and St Katharine Docks.

The Role

We are looking for people who are passionate about hospitality and great service to join our Front of House Team. As Front of House Team Member you will mainly work on the Reception desk providing a warm welcome and great service to our guests from the moment they arrive to the moment they leave. Previous experience with Opera is an advantage as you will of course be helping our guests with Check-in and Check-Out, however more than that you will have the opportunity to really get to know your guests in order to better anticipate their needs and deliver a truly personalised experience. You will need to be pro active in solving guest queries and be able to do your best work while remaining cool and calm under pressure.

Our Front of House Teams work a shift rota so you will need to be comfortable working five days out of seven, with some early shifts and some late shifts.

What we look for

* Great development opportunities
* Discounted rates on hotel rooms, food and drink across the glh group
* Interest free season ticket loans (conditions apply)
* Access to a 24/7 Employee Assistance Program
* Pension and Healthcare Schemes
* Generous recommend a friend scheme
* Apprenticeship (from Level 2 to Level 5)
* Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
* Great Recognition program
* ...and many more!

What's in it for you?

* 20 days holiday plus 8 Bank Holidays

* Discounted rates on hotel rooms, food and drink across the glh group

* Interest free season ticket loans (conditions apply)

* Access to a 24/7 Employee Assistance Program

* Long Service Awards

* Pension and Healthcare Schemes

* Generous recommend a friend scheme

* Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal

* Wonderful Person of the month scheme with cash prizes

* Childcare vouchers

* Staff refreshments on shift
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