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IT Support Engineer Apprentice / Helpdesk Operative

Salary: 10000 - 14000
Location: Croxley Green
Company: QA Apprenticeships
Contract type: Permanent
Hours: Full time
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Employer description:


Gravity Media exists to create world-class content that inspires and excites. Our 500 people serve clients in all markets, from sport and media to news and entertainment, working all over the world from bases in the UK, Australia, USA, France, Germany and Qatar. 

We are driven by client service excellence. We’re always looking and listening, keeping up with the latest broadcast innovations – or pioneering them. Above all, we channel our energy into maintaining our reputation for flawless execution, deep technical expertise and efficient delivery.  


We use the collective power of our people and resources to capture, craft and create – putting our clients at the centre of our universe.  

We are expert, innovative and reliable; a guiding force in a complex world. It’s what we bring together that sets us apart.  

Main responsibilities:

Based in our Watford office, the IT Support Engineer will have demonstrable first-hand experience in providing second/third line support to users of a predominately Microsoft based environment on a global basis.

  • Be the main contact point for first/second line.
  • Provide user support for computer related queries.
  • Ability to prioritise and effectively manage and communicate problem status to users.
  • Strong business engagement and customer management.
  • Record, prioritise and manage all requests and incidents reported.
  • Maintain documentation with incremental updates and process changes.
  • Create/maintain end user guides.

Desirable skills:

  • Knowledge of Microsoft Office 365, including SharePoint, OneDrive and Teams
  • Knowledge of Active Directory, Domains, Forests and Group Policy
  • Knowledge of Microsoft based operating systems and solutions with emphasis on Windows Server 2008R2 - 2016 and Exchange Server 2010/2016
  • Microsoft Office
  • Microsoft Windows
  • Networking knowledge

Personal qualities:

  • Confident telephone manner

Entry requirements:

You need to have 5 GCSE’s:

  • Maths and English (or equivalents) at grades D or above 
  • 3x GCSE’s grade A-C in any other subject 

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

Working week:

40hrs a week.

Future prospects:

Progression within the company.

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

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