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Customer Service Roles Available

Location: Surrey
Company: AXA
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Location SURREY, UNITED KINGDOM Experience level Early Careers Job details sector Property & Casualty Insurance Apply Share offer Facebook Twitter Linkedin

AXA Partners are constantly on the look out for great talent, people who are looking to go above and beyond for their customer.

We currently have a number of roles available within our Contact Centre, with start dates throughout September, October & November

  • Customer Service Advisors
  • Claims Handlers
  • Complaints Investigators

These roles are based in our Redhill contact centre, providing a service to our Home & Motor breakdown customers and clients in the UK. We have both permanent and fixed term postions available.

Depending on the role, working hours are full time, 35 hours per week. We have a rotating shift pattern which includes Saturdays, Sundays and bank holidays and salary starting from £19,350

How can you make a difference?

All of our roles involve you being an essential member of the team, helping our customers over the phone by handling their queries, while adhering to standard response times. You’ll also be ensuring accurate and timely completion of case notes, logs and diaries for each customer. You will have strong communication skills, with the ability to build great relationships with our customers and remaining calm in the face of challenge to effectively help customers when they need us the most.

We always put the Customer First in everything we do, so we want someone who strives to go the extra mile for them. You will ensure the delivery of excellent customer service by providing relevant and accurate information to every customer, based on your professional expertise and training. Additionally, you’ll use your initiative as well as information resources available to provide the best outcome for the customer.

We see ourselves as one big team and you’ll be responsible for working as an effective team player. You’ll support call handling activity in other areas of the business during times of high demand as well as supporting your colleagues as and when required.

Throughout your career with us, we’ll provide support and training to enhance your professional development, whilst ensuring you maintain high standards of customer service to support our customers in their time of need.

At AXA we’re adopting a Hybrid way of working, empowering our people to balance their time between home and the Redhill office in a way that works best for them, their team and our customers.

Apply now and a member of our team will be in touch if you have the experience and skills we are looking for! If you have applied within the last 6 months and you’re still interested in one of our positions – please contact lucy.barron@axa-uk.co.uk

  • No previous experience is required! If you come from a customer facing role, hospitality, or retail background and want to explore a new sector, this could be a great opportunity for a career change.
  • We’ll provide all the technology and training, and in return we ask you to bring your enthusiasm, passion for customer service.
  • You’ll have a natural talent for connecting with people, quick problem-solving ability and positive, can do attitude.
  • You’re a great listener, confident communicating over the phone and using computers.
  • Passionate about working as part of a collaborative team.

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.


Our mission: Empower people to live a better life.

Our values: Customer First, Courage, Integrity and One AXA.


AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.

Our mission is to help our Corporate clients to enrich their customers’ experience, with more than 9,000 employees at their service anywhere, anytime.

One of the best things about joining AXA is our rewards package. At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

  • Competitive annual salary starting from £19,350
  • Contributory pension scheme
  • Life Assurance (up to 4 x annual salary)
  • 22 days annual leave plus Bank Holidays
  • Private Healthcare
  • Staff Motor Breakdown and Home Emergency Cover
  • Discounted Home Insurance
  • Free Travel Insurance
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