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IT Commercial Applications Manager(Salesforce)

Location: St. Ives
Company: Danaher Corporation
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Who We Are
We are renowned globally for our Coding and Marking solutions. Manufacturing industries far and wide benefit from our expertise in batch and date coding of products and packaging. As a key player in both the continuous inkjet and laser marking industries, we hold a significant and increasing worldwide market share, achieved by continuing emphasis on engineering excellence and best in class products, outstanding marketing, customer service and professional management.
What We Value
We believe that real breakthroughs come from teams that think big and respect each other's differences - different ideas, different perspectives, and different experiences. We encourage all voices to be heard, both internally as we collaborate and externally as we listen to our customers' most pressing needs. And we would love to have you on this journey with us! Apply today.
Our ideal IT Commercial Applications Manager is responsible to coordinate and manage daily management, change requests and projects to support Linx. This includes scope of applications such as Salesforce and related distributor online applications used in Sales and Marketing teams. We are seeking a Global Salesforce Project Leader with strong functional knowledge of the different functions of Salesforce, such as the Sales Cloud, Service Cloud, and mobility. The candidate will need to work with regional business stakeholders to ensure effective support for and implementation of Salesforce solutions, globally
In your main role, you will:
- Works in partnership with business stakeholders to transform their Salesforce business processes, issues, and opportunities into Salesforce solutions.
- Leads and motivates the Salesforce IT support team to deliver projects, enhancement, and break-fix requests for a global Salesforce community of 200 users.
- Evaluates the success of the Salesforce IT support organization using meaningful Key Performance Indicators for both business and the internal support organization.
- Facilitates the gathering of functional specifications for new Salesforce enhancements according to departmental standards.
- Creates functional design documents, manages project progress, and tests solutions prior to releasing for end-user testing.
- Creates clear user documentation for all Salesforce enhancements.
- Has an in-depth understanding of the capabilities and constraints of Salesforce Sales Cloud and Lightening upgrade experience.
- Act as a consultant to business counterparts to improve the usage of existing Salesforce applications.
- Resolves complex Salesforce challenges using best practices. Builds solutions towards a consensus within a global environment.
- Improve existing IT support and Change Request processes as well as implement new standard work.
- Improve efficiency of delivery cycle by deploying agile based capacity planning for workload management of SFDC Architects, SFDC Analyst and SFDC Developers.
- Demonstrate successful completion of major programs, processes and/or project for the department or function aligned with the IT Strategy objectives
- Integrate research, information, and trends into solutions to identify and solve complex problems using PSP process
- Work with general direction and act as a key contributor in own area of knowledge
Critical Success Factors for the Ideal Candidate Profile are:
- A flexible and creative professional style with a knack for building relationships, influencing, and challenging the status quo
- Proactive and strategic thinker who first understands business and associate needs and is then keen to bring forward and test new ideas and industry-leading practices to bring a better communications experience to our associates
- Service-oriented, team player who seeks feedback to continuously improve programs
- Excellent listening skills and ability to understand and interpret business needs to define communication requirements for a variety of audiences
- Must have well developed executive presence; ability to lead and manage project teams with a range of experience and skills and engage at the highest executive level in Danaher
Your Education and/or Background Experience will have:
- Bachelor's Degree in Information Technology or equivalent qualification
- A minimum of 3+ year's post qualification experience in a people manager role managing Sales force Applications preferably using Salesforce Classic or Lightening.
- 5 plus years of Experience in at least three large-scale implementation projects, preferably in a global Salesforce environment.
- Proven problem-solving skills with an ability to work on your own initiative.
- Excellent organizational skills, with the ability to prioritize workloads, work under pressure and meet deadlines.
- Strong ability to steer and coach a team of offshore developers and administrators.
- Demonstrated ability to document clear business requirements and solutions needed to meet business requirements and to translate the requirements into functional design documentation.
- Passionate about Salesforce business transformation and technology.
- Demonstrated ability to perform effective prioritization with limited resources and drive results with a high emphasis on quality.
- Solid understanding of best practices in CRM usage and ability to bring a consulting approach to help business solve issues and challenges.
- Applies project management agile methodologies to deliver specific goals and meet specific success criteria at the specified time.
- Basic understanding in programming using Force.com APEX, Visual Force and the use of these tools with Salesforce.com is desired.
- Proven Salesforce (Sales and Service cloud) administrative skills (certifications or hands-on experience) a plus.
- Willingness to get up to date with all the Salesforce releases and new functionalities within Salesforce Sales Cloud and Service Cloud.
- English language spoken and written fluency required; French as second language proficiency is desirable.
Key Competencies
- TEAMWORK: Collaborate Work with global IT team, infrastructure, Salesforce, and Business Intelligence groups
- CONTINUOUS IMPROVEMENT: Ability to improve procedures and standards, ensuring quality and delivery of service to customers.
- SENSE OF URGENCY: Ability to perform effective prioritization with limited resources and drive results with a high emphasis on quality.
- COMPLIANCE: Follows the local legislation for privacy and data protection. Acts according to the Danaher Standards of Conduct.
- ALIGNMENT: Adherence to IT standards, Danaher Information Security, IT General council. Work with the global team to drive common best practices and standard solutions across Linx.
Our offer
We grow talent; we give you the opportunity to develop your career based on your strengths. Linx is a career destination for engaged passionate and talented people who are driven to seek innovation, growth and opportunity.
A career with Linx will push you and challenge you, providing growth opportunities and the
prospects to advance your career. If you are a driven high achiever, you will work with committed, like-minded people, giving you the support to reach your full potential.
At Danaher, your potential is amplified. Our culture of continuous improvement defines who we are, drives our success, and translates to a career without limits for our team of 65,000 intellectually curious associates.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
French Language would be preferred
When you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you've ever wondered what's within you, there's no better time to find out.
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