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Sea Logistics Intermodal Customer Care Specialist

Location: Birmingham
Company: Kuehne + Nagel
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A fantastic opportunity to join our team in Birmingham for a fixed term 1 year contract.

Your Role

Responsible for providing best in class customer service to both internal and external customers.
5 day week Mon to Fri - 10am to 6 pm or 8.30am to 5pm.
You would need to work in the office while training, when complete you can choose to work from home or a mixture of the two.

Your Responsibilities

  • Working with operational team, ensure the required levels of operational service are achieved paying particular attention to key clients.
  • Proactively monitor vehicle arrival times ensuring transport systems updated in live environment.
  • Accurately record any customer service related issues in Tops, detailing the problem, recovery solution and responsible parties.
  • Communicate effectively with both internal and external Customers, pre advising delays, plan for recovery and revised arrival time.
  • Ensuring that all customer issues are fully resolved and feedback provided.
  • Production of customer specific performance reports within specified timescales.
  • Monitoring supplier service levels escalating concerns to Operations and Intermodal Manager.
  • Ensuring timely maintenance of supplier Key Performance Indicators.

Your Skills and Experiences

  • Desire to deliver best in class customer service.
  • Excellent written and oral skills and confident liaising with customers and colleagues.
  • Good industry knowledge of Seafreight and UK container transport operations.
  • Good UK geography knowledge.
  • Pro-active positive attitude.
  • Strong organisational skills.
  • Proficient use of Microsoft Office – specifically Word, Excel and Outlook.
  • Good organisation skills and able to work on own initiative and as part of a team.

Good Reasons to Join

If you would like to become a valued member of our team then we will also make sure that you’re rewarded for your commitment and expertise. We are offering a competitive salary with discretionary bonus and 25 days holiday plus bank holidays, life assurance and private health insurance. You will also have the opportunity to join the contributory
Kuehne + Nagel pension plan and benefit from our Route 2 Rewards scheme which offers discounts and savings on a wide range of high street or internet goods and services.

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