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Engineer Planner

Salary: £18,525 - 18,525 per year
Location: St. James
Company: Middletons
Hours: Full time
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This is your opportunity to join one of the fastest-growing businesses in the South-West.

Here at Middletons, we believe that everyone should be free to live a rich and fulfilling life. This belief affects everything that we do and is reflected in our range of handmade rise and recliner chairs, adjustable beds, scooters, and mobility aids which have already empowered thousands to enjoy the independence they deserve.

Middletons is now looking to develop its team with an experienced Engineer Planner to be located at our recently refurbished warehouse in Avonmouth, Bristol.

This exciting new vacancy exists for an equally ambitious and highly motivated, results driven team player, to work with us to ensure Middletons is providing the highest levels of customer satisfaction through effective aftersales service, installations, and maintenance.

Full training will be given to the successful applicant.

What would I be doing at Middletons?....
  • Managing our Field Engineer’s diaries daily.
  • Calling customers to book in their annual services.
  • Driving servicing sales.
  • Keep the Customer Service Team up to date on each Engineer’s progress throughout the day.
  • Problem solving.
  • Ensuring the correct parts are ordered and received by the Engineers.
  • Ensure correct labelling of all parts are ready for despatch.
  • Keeping records of jobs completed including time confirmation, parts usage, tasks performed and recommendations.
  • Ensuring chargeable jobs are billed correctly.
  • You will be expected to honestly determine cause of fault and where appropriate take payments in advance of carrying out a job.


That sounds amazing, am I right for you?

  • The role may require you to work alone, so you will be depended upon to draw on your experience and knowledge to identify and solve problems.
  • Strong multitasking skills.
  • Experienced analytical, critical, and logical thinker.
  • You will possess a team orientated approach with great house-keeping skills, be hard working and diligent.
  • A strong understanding of safety protocols
  • Ability to focus under pressure and drive sales through booking customers for their annual services.


Our customers are at the heart of everything we do. We’re looking for people who are able to build a good rapport with customers and colleagues and are willing to go above and beyond to keep our customers happy.

It’s essential that you’ve had experience within a customer service environment; even better if you already have an understanding of working to targets and love smashing them.

Working within the mobility sector can be quite challenging - there is a lot to learn, so it’s a huge plus if you’re a quick learner and able to retain a wealth of information.

Most importantly, you’ll share the qualities that have driven our success so far: firstly you’re a people person and a team player. You’ll be adaptable and a clear communicator, able to tailor your approach dependent on each individual customer. You show a passion for customer service and getting it right for our customers. Throw in lots of initiative, enthusiasm and a positive, solutions oriented approach and there’s a good chance you’ll thrive at Middletons..

What will I get in return?

We understand that there will be a lot to learn, you can expect to receive extensive training and the support needed to build a career within Middletons.

We believe that attracting and keeping the best talent is key to our bright future, so we provide our people with some fantastic perks:

  • Salary - £18,525
  • Pension scheme
  • Dress-down Fridays
  • 28 Days holiday
  • Full induction training
  • Progression opportunities - we promote our talent from within
  • Limited private health coverage
  • Overtime offered
  • Quarterly company parties
  • No weekends
  • Free parking

Who we are:

We celebrate diversity and value equal opportunity: the more inclusive we are, the better our work will be. We want to build a team which represents a variety of backgrounds, perspectives, and skills, and we decide employment on the basis of merit and potential.

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