We are looking for a talented Service Desk Technician to join our team in Stockport. You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £20,000 per annum, plus excellent benefits.
Are you a Service Desk Technician who enjoys solving problems? Do you have excellent customer service skills and are looking for a move into an IT Service Desk Role? We want to hear from you!
As a Service Desk Technician, the key focus to your role will be to resolve CDL application and product incidents, reported by clients. Working to agreed SLA’s you will provide thorough investigation to find the root cause of problems. You will help diagnose technical faults with the applications through resolution, within agreed SLA’s. We are looking for a Service Desk Technician who has excellent problem solving skills with the ability to understand client problems and the impact it has on a client’s activities.
There will be a strong customer service focus to your role and communication skills are essential, ensuring you are building and maintaining excellent customer relationships. You will be responsible for assisting with incident and problem escalation, analysing information and identifying problems effectively, escalating to team leaders and managers where necessary. You will keep up to date with technology, be motivated in your own personal development, including setting goals and objectives aligned with the business values.
CDL is one of the UK’s leading InsurTech Providers, employing over 600 people at its campus in Stockport. It has a consistent track record in the high volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company’s robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace.
CDL is very much about community, innovation, excellence and collaboration. We've built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We like to work in small, focused groups so you're always learning from people around you and you feel a part of the success of each project you are involved with. We pride ourselves on being part of a collaborative inspiring culture and the CDL Team are the heart of our company.